Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by starlightlynn30 on Dec 24, 16 4:45 PM
might be technical but not sure, I have one friend on the game and one i tried visiting since person needed help and the game stalled and not moved, I am upto date and just wondering if they are not up to date with their software for the game.


 
AlienMommy
Seahorse
Seahorse
37 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by AlienMommy on Dec 24, 16 6:28 PM
To the person who was upset over some of us not doing a Dr. Felix, please remember some folks might have specific reasons they don't do this. Long story, not meant for this particular forum. However, all other requests were done and I have yet to have received a response beyond the first canned, yes I did reply with infos. Did the updates, even uninstalled/reinstalled, etc. With all the bells and whistles. I'm not a novice to tech issues, or how to fix certain things. And do much of my own tech work on my forum and the games we have there.

So, it's Christmas eve, have gone through more chemo treatments with mom in law, wrapped presents, cleaned house, gotten in touch with friends and family, and have tried being patient waiting during the sleepless nights, playing a few old games (that still work quite well even though they're old). No Sunken Treasures to enjoy. No reply, it still hangs at 75% loading, with the same id as before. 4RFAAAAA

Crash report format: 1.1
Crash time: 24.12.2016 (19:14:26)
Time from start: 0:00:45
Current screen resolution: 1280x1024

Exception: Access Violation (code 0xc0000005) at address 0x00dc0259 in thread 0x794
address: 0x00000308
access type: 'read'

Module: 'SunkenSecrets.exe' (0x008c0000)
Logical Address: 0001:004ff259

==== Image Help Stack Trace
0x00dc0259(PC) 0x001af4d0(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x497ec9 'SunkenSecrets.exe'[0x008c0000](0001:004ff259)
StackWalk failed (error 299)
====

==== Intel Walk Stack Trace
0x00dc0259(PC) 0x001af4d0(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x497ec9 'SunkenSecrets.exe'[0x008c0000](0001:004ff259)
0x00dc4311(PC) 0x001af4e0(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x49bf81 'SunkenSecrets.exe'[0x008c0000](0001:00503311)
0x012950ef(PC) 0x001af4f0(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x3cddcf 'SunkenSecrets.exe'[0x008c0000](0001:009d40ef)
0x01255e22(PC) 0x001af510(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x38eb02 'SunkenSecrets.exe'[0x008c0000](0001:00994e22)
0x0125c704(PC) 0x001af540(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x3953e4 'SunkenSecrets.exe'[0x008c0000](0001:0099b704)
0x012333ba(PC) 0x001af580(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x36c09a 'SunkenSecrets.exe'[0x008c0000](0001:009723ba)
0x012196f2(PC) 0x001af7c8(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x3523d2 'SunkenSecrets.exe'[0x008c0000](0001:009586f2)
0x013bc7a1(PC) 0x001af814(frame) CAkRegisteredObj::~CAkRegisteredObj(void)+0x49a71 'SunkenSecrets.exe'[0x008c0000](0001:00afb7a1)
0x75e2ee6c(PC) 0x001af820(frame) BaseThreadInitThunk+0x12 'kernel32.dll'[0x75de0000](0001:0004de6c)
0x772c3ab3(PC) 0x001af860(frame) RtlInitializeExceptionChain+0xef 'ntdll.dll'[0x77260000](0001:00062ab3)
0x772c3a86(PC) 0x001af878(frame) RtlInitializeExceptionChain+0xc2 'ntdll.dll'[0x77260000](0001:00062a86)
Stack walk finished (NextFrame <= CurFrame)
====

EAX: 0x00000000 ESP: 0x001af338 ESI: 0x2746ec2c CS: 001b ES:0023
EBX: 0x2746ec28 EBP: 0x001af4d0 EDI: 0x26d1d208 SS: 0023 FS:003b
ECX: 0x00241758 EIP: 0x00dc0259 DS: 0023 GS:0000
EDX: 0x001af4f8 Flags: 0x00210246

Windows Ver: Windows 7 (NT 6.1) Service Pack 1 Build 7601
'd3d9.dll' version: 6.1.7601.17514
'ddraw.dll' version: 6.1.7600.16385
'dsound.dll' version: 6.1.7600.16385

Crash report finished.CRASH_REPORT_FIN

 
mdpetdoc
Pufferfish
Pufferfish
1,489 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mdpetdoc on Dec 24, 16 9:50 PM
If you are having problems with your game loading only to ~75% are you running Windows 10 as the original operating system or as an upgrade from a previous OS (in my case Windows 7 pro upgraded to Windows 10)? Did your computer install a security update for Windows or Adobe Flash player on the day the Christmas event launched (Dec 14)? Instructions received from tech support on completely removing the game from my computer (which were requested to allow a clean installation of the game) did NOT result in the game loading. I did receive a prompt, but canned, email that the developers are aware of the problem and to submit a Dr. Felix report. I just laughed and replied the report was attached to the original submission. Uninstalling updates and running system restore would not reverse the change(s) made to my computer which are causing the problems.

Could one of these security updates be seeing Sunken Secrets as a threat?

This is my second time having major problems after an update and I'm very disappointed that the developers didn't learn from the last update. They must find a way to clear things from the old version so they don't have outdated/inaccessible data accumulating in the game. I still have a helped me from Angel's Grandma level 37 which is from prior to the October update that was supposed to be removed. Angel's Grandma is now about level 52. Mystic Sarah level 17 has been carried through 4 updates now. Whenever data from previous versions is carried over so many times, it is bound to cause problems. They also should learn to only introduce one new thing per update so it is easier to locate and correct a problem if one occurs.

I personally would prefer to have no more events until the developers improve their updating protocols.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by KathimacUNIVERA on Dec 25, 16 4:55 AM
Basically same problems as mdpetdoc. Tried to post here 4 times yesterday and it wouldn't let me. I replied to first canned response and got a response asking for Dr Felix report, which I had sent in the first incident report. I replied. No load; no help. Bummed.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by sprita on Dec 25, 16 8:44 AM
since you made the last update to the game, i have had problems getting to certain islands on my friend list. before the last update i had no problems getting to certain islands. its not all islands, just a few that have not loaded since the update. if this is going to be a permanent thing i would like to remove them from my list but i can't do it myself.

this same issue is also a problem sometimes when i click on 'so and so needs your help!' this may make people not want to help others as the page doesn't load and it shuts down their game.

these are always the same islands. seems with every update that supposedly fixes the glitches, the game instead gets glitchier.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mgabbard on Dec 25, 16 1:21 PM
I'm still having issues with other sites locked and the game freezing. When i go to get the newest update for the fix, it says I have the latest updates.

 
mdpetdoc
Pufferfish
Pufferfish
1,489 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by mdpetdoc on Dec 25, 16 5:56 PM
It appears my video card is unsupported in Sunken Secrets. (This was very difficult to identify but I finally got my computer to display the error.) Interesting since it worked very well until the Christmas event. This makes me very hopeful that the developers will increase the supported video cards and my problems as well as many others will be resolved. Hoping for a Christmas miracle for all, especially the 105 people affected by my game crash.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by monkeybum27 on Dec 26, 16 3:22 AM
I've got really bad lag on the game since the update, which is driving me mad. It's fine of the sunken secrets dive, but the big island is so slow.
Any help please?

 
Bethe1s
Jellyfish
Jellyfish
19 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Bethe1s on Dec 26, 16 12:23 PM
My game just froze also, following the most recent update, with my market going blank and then the game loading to only 75% when restarting. Oh I am so upset!!

Windows 10, PC

I submitted the Dr. Felix report and here is my "fatal error" crash report:
Crash report format: 1.1
Crash time: 26.12.2016 (15:06:47)
Time from start: 0:00:54
Current screen resolution: 1360x768

Exception: Access Violation (code 0xc0000005) at address 0x016f0259 in thread 0xf30
address: 0x00000308
access type: 'read'

Module: 'SunkenSecrets.exe' (0x011f0000)
Logical Address: 0001:004ff259

==== Image Help Stack Trace
0x016f0259(PC) 0x00bef698(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x497ec9 'SunkenSecrets.exe'[0x011f0000](0001:004ff259)
StackWalk failed (error 299)
====

==== Intel Walk Stack Trace
0x016f0259(PC) 0x00bef698(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x497ec9 'SunkenSecrets.exe'[0x011f0000](0001:004ff259)
0x016f4311(PC) 0x00bef6a8(frame) void AK::MemoryMgr: tartProfileThreadUsage(long)+0x49bf81 'SunkenSecrets.exe'[0x011f0000](0001:00503311)
0x01bc50ef(PC) 0x00bef6b8(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x3cddcf 'SunkenSecrets.exe'[0x011f0000](0001:009d40ef)
0x01b85e22(PC) 0x00bef6d8(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x38eb02 'SunkenSecrets.exe'[0x011f0000](0001:00994e22)
0x01b8c704(PC) 0x00bef708(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x3953e4 'SunkenSecrets.exe'[0x011f0000](0001:0099b704)
0x01b633ba(PC) 0x00bef748(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x36c09a 'SunkenSecrets.exe'[0x011f0000](0001:009723ba)
0x01b496f2(PC) 0x00bef990(frame) wchar_t * AK::MemoryMgr::GetPoolName(long)+0x3523d2 'SunkenSecrets.exe'[0x011f0000](0001:009586f2)
0x01cec7a1(PC) 0x00bef9dc(frame) CAkRegisteredObj::~CAkRegisteredObj(void)+0x49a71 'SunkenSecrets.exe'[0x011f0000](0001:00afb7a1)
0x773862c4(PC) 0x00bef9f0(frame) BaseThreadInitThunk+0x24 'KERNEL32.DLL'[0x77370000](0001:000062c4)
0x774e0fd9(PC) 0x00befa38(frame) RtlSubscribeWnfStateChangeNotification+0x439 'ntdll.dll'[0x77480000](0001:0005ffd9)
0x774e0fa4(PC) 0x00befa48(frame) RtlSubscribeWnfStateChangeNotification+0x404 'ntdll.dll'[0x77480000](0001:0005ffa4)
Stack walk finished (NextFrame <= CurFrame)
====

EAX: 0x00000000 ESP: 0x00bef4f8 ESI: 0x2a309dec CS: 0023 ES:002b
EBX: 0x2a309de8 EBP: 0x00bef698 EDI: 0x2a0443a8 SS: 002b FS:0053
ECX: 0x0110e318 EIP: 0x016f0259 DS: 002b

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by candykisses2609 on Dec 26, 16 1:23 PM
The game no longer loading properly on PC is an issue that is happening for other players, and the Sunken Secrets team is currently investigating further to try to find a resolution.

If they're able to find a resolution, it should be included in a future update for the game.

Announcements about updates are posted in the Sunken Secrets Forum, which can be found from the link below:

Sunken Secrets Forum


this is the what got back from bf in second email not much help at all so got to wait for next update will it work then LOL

 
medusa2468
Minnow
Minnow
275 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by medusa2468 on Dec 26, 16 7:27 PM
It would be helpful if they at least replied to their support tickets though.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by kellydunwell on Dec 27, 16 8:38 AM
I did submit a support ticket. And I downloaded the 21st of Dec update. But the problem with the game freezing when visiting people persists. And now I can't even visit James, the one everyone has. Pretty annoying I have to say.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by bfgBellerophon on Dec 27, 16 10:37 AM
Hi Everyone,

The Moderation Team greatly appreciates players taking the time to post in this thread. I'm sorry to hear that technical issues are appearing in player's games.

For players that are experiencing freezing issues, it is highly recommended to refer to the following help articles for troubleshooting steps. These help articles contain steps that have been known to help resolve these issues.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

If error messages such as fatal error is appearing, or you have trouble with the performance of the game, please be sure to install the latest update. For more information, see the following announcement:

NEW UPDATE available for Sunken Secrets (PC) - December 20, 2016

If the error messages still appear, please reach out to our Technical Support Team with a Dr. Felix Report and your player ID. The support team has the tools to further assist. Just in case it's needed, I'll include a help article below:

Finding Your In-Game ID

Thank you to the players that have written into our support team. If you find that your issue hasn't been resolved, please be sure to reply directly to any emails received. This will help alert a representative that further assistance is needed and keep your place in line.

Thank you for your patience and understanding as the teams work hard to respond to everyone as quickly as they can. Feel free to PM any of the Active Moderators if you have any questions. We are happy to help in any way that we can.

bfgBellerophon


 
Bethe1s
Jellyfish
Jellyfish
19 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Bethe1s on Dec 27, 16 10:58 AM
Thank you, bfgBellerophon. We have tried the troubleshooting, the updates, checking our storage, available updates for windows 10, ensuring our screen resolution is as suggested, etc.... We have uninstalled ad reinstalled. We have submitted crash reports and files for Dr. Felix.


The game loading is the issue - for all of us! Please let us know when you all have a solution.

Thanks so much!

Edited on 12/27/2016 at 11:08:08 AM PST


 
Pido6969
Jellyfish
Jellyfish
12 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Pido6969 on Dec 27, 16 12:39 PM
TECH TEAM TELLS US TO REFER TO FORUM YOU TELL US TO TELL TECH TEAM. MOST OF US HAVE DONE ALL THAT WE HAVE BEEN TOLD. IT JUST GOES BACK AND FORTH. WE ARE ALL MISSING OUT ON ALOT. I HAVENT BEEN ABLE TO PLAY SINCE DEC. 14 AND HAVE DONE EVERYTHING INCLUDING CONTACTING THE TECH TEAM WITH MY ID AND DR.FELIX REPORT AND THEY SAY WATCH FORUM. AM HOPING YOU ALL GET THIS STRAIGHTENED OUT SOON AS I HAVE PLAYED SINCE DAY ONE AND REALLY AM MISSING THE GAME. I AM ONE LEVEL 85 AND HAVE EVERYTHING UPGRADED AS FAR AS I CAN. WOULD LOVE TO SEE THIS FIXED.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by dabl53 on Dec 27, 16 2:29 PM
running win 7 STILL cannot play game even with latest update that was to fix current issue. STILL GAME FREEZES UP when going to all markets. PLEASE FIX

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by dstraughan1 on Dec 27, 16 5:10 PM
My game is totally Frozen.Also have issues visiting other islands.My PC is perfect.There is nothing wrong nor nothing i need to do different to my PC.I did the update and that was a waste of time.Dont mind working through the blurps but not being able to play at all is not cool.I thank you its free but ive invested alot of hours.

 
gkagan
Jellyfish
Jellyfish
17 Posts

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by gkagan on Dec 27, 16 11:59 PM
I'm at level 93+ (I don't remember exactly), but I suddenly can't even get into the game. I played earlier today, it was working ok (still some issues with not being able to visit some friends since last update). NOW, however, I suddenly couldn't even get to my own market place. When I left the game and tried to restart it, I couldn't even get to the first page. The page where it shows the line for the game booting up froze about 2/3 booted. Tried several times, same result. HELP!

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by Juliemedusa on Dec 28, 16 6:47 AM
Since the last two updates, I find that I can't visit other player's islands to use their markets. It started out with only one person's island, so I skipped them when going through my list of "followers" and such. Now it's spread to at least two islands, never the npc James at the top of the list.
Ollie "The Observer" still isn't selling me amber bits. I though that maybe I wasn't progressed far enough in the game to get the bits, but I'm level 70 now and still nada.

 

Re:Please post any TECH ISSUES for Sunken Secrets (PC) here.

[Post New]by nuthatch555 on Dec 28, 16 10:36 AM
Since updates...when clicking on help a fellow player...loading page freezes and must use Task Manager to end the game. When going from village to village sale tents...a few choices and game freezes on loading page and must use TM to end game.

 
 
 
 
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