Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by Daxadillion on Sep 1, 15 12:40 AM
A thread for any tech issues you may have. Please also include the operating system you are using.


Edited on 09/01/2015 at 6:29:03 AM PST


 
VTCT
Clownfish
Clownfish
591 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by VTCT on Sep 1, 15 1:15 AM
Downloaded but can't play I think that are way too many players with the same problem & think that is time BFG to step up & fix the problem since it's not us.

Edited on 09/02/2015 at 3:38:42 PM PST


 
mamachi
Guppy
Guppy
158 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by mamachi on Sep 1, 15 2:54 AM
Downloaded but cant play. I will try to delete and download again.
That did not help.
I have windows 10, 64 bit.

Edited on 09/01/2015 at 3:09:50 AM PST


 

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by sueannmc on Sep 1, 15 3:25 AM
same here. no error message, just will not open. Also Windows 10

 
lyssa7712
Squid
Squid
62 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by lyssa7712 on Sep 1, 15 4:46 AM
game won't launch; downloaded fine but when I try to play it hangs for a minute, then goes to the "recently played" screen on the BFG app. running WIN10 64 bit

 
tribrach
Minnow
Minnow
209 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by tribrach on Sep 1, 15 5:31 AM
Hi guys,
It seems to me that this might be problem with those of you running Windows 10 rather than a glitch with the game itself.
I'm running Windows 7 pro 64 bits & the game's playing perfectly for me.

I'm enjoying this Tuesdays offering & will in all probability buy it as I have a coupon code which is about to run out & I'm bored with the "Princesses/Wizards/& friendly dress up hangers on that have been on offer recently.

Hope you can resolve your problems & at least give this game a "go"

Jenny

 

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by gdarling on Sep 1, 15 5:40 AM
Running Windows 8.1 64 bits and can not open the game

 
dueler
Guppy
Guppy
190 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by dueler on Sep 1, 15 6:22 AM
Im running windows 7 64 bit and loaded and ran ok, no problems in the demo yet (fingers crossed), so it seems its ok on ours, but not on W10/8.1, you will have to wait and see if it is a trend with those windows, maybe later in the day when more folk have tried this game and you get a better picture.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by bfgBellerophon on Sep 1, 15 6:29 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
Bartsister
Clownfish
Clownfish
710 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by Bartsister on Sep 1, 15 7:59 AM
Running Windows 8.1

Installed and opened demo to find a black screen. I had to open the task manager to close the program.

So, I went and found that my NVIDIA driver came out with an update yesterday. I updated and then the game opened no problem.

Hope updating drivers may help some other people get this game going too.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by bfgBellerophon on Sep 1, 15 8:18 AM
Hi Everyone,

I'm sorry to hear that some players are having issues downloading this particular game. It may be helpful to look at the following help article for hints:

Problems Downloading or Installation Failed

Thank you Bartsister for the great tip on making sure that drivers are updated. I'm going to include the help article below that contains hints on how to do that:

Game Crashing, Freezing, or Blank Screen

If you find that you are still having issues, please contact our Technical Support Team with a Dr. Felix Report. We definitely want to help get things up and running for you.

bfgBellerophon

 
judyglenning
Guppy
Guppy
126 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by judyglenning on Sep 1, 15 9:14 AM
Running Windows 10.
I had a problem with one of the quests, kept saying I'd finished 3 of 4, wouldn't update.
Reinstalled and it solved the problem. Everything else working so far.

 

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by washingtonsue on Sep 1, 15 10:02 AM
I have Windows 10 on my PC. like other players; I cannot play the game when I click play after a short time I get the screen thanking me for playing saying I own this game. If I click play again it does not play. I have deleted and downloaded again 5 times both in Microsoft Edge and Google Chrome. I have paid for this game and am not very happy. The answer is not in any of the suggestion help pages as this particular problem is a new one to me and there are no suggestion on help to resolve.

 
grammyapples
Herring
Herring
343 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by grammyapples on Sep 1, 15 10:44 AM
I have tried everything you suggested but try as I might this game will not open.
I have paid for it and would like to be able to play!
I have Windows 7, but it seems that other models are having the same problem.

 
sexxygamma
Guppy
Guppy
106 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by sexxygamma on Sep 1, 15 10:50 AM
SAME HERE WINDOWS 10 FIREFOX NOT PLAYING DOWNLOADED FINE BUT WILL NOT PLAY!! HELP BFG FOR ALL OF US WITH WINDOWS 10!!

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by bfgBellerophon on Sep 1, 15 11:15 AM
Hi Everyone,

I wanted to pop in here and address the issues that players are experiencing.

judyglenning, thank you for the tip that uninstalling and reinstalling the game helped you to update your finished quests. It is greatly appreciated.

For players that are still having trouble opening this particular game, if you haven't already, please look at the following help article for hints:

Game Crashing, Freezing, or Blank Screen

If you are still unable to open the game, please reach out to our Technical Support Team with a Dr. Felix Report.

bfgBellerophon

 
sartasia
Stingray
Stingray
4,581 Posts

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by sartasia on Sep 1, 15 3:34 PM
I am running Win 10 and I'm having no problems. Game plays fine.

Edited on 09/01/2015 at 3:34:48 PM PST


 

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by washingtonsue on Sep 1, 15 3:38 PM
I have looked at all the help articles for hints and none addresses the issue. the game does not load with blank screen, it does not freeze or crash it simply does not play at all. the game manager stays open and then goes to the you own this game play as many times as you want message with the option to play again. the game will not load from this page either. please stop telling me to go to the help pages; I have done that and unistalled re-installed the game.

 

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by Huey41Blackcat on Sep 1, 15 6:30 PM
once again, tried the honest fixes.
No luck, WHAT THE HELL BIG FISH,,,,Get your game together! Still does not work. Five and counting, And still waiting on a fix for labyrinths of the world : shattered souls!

 

Re:Please post any TECH ISSUES for Lost Island: Eternal Storm here

[Post New]by Treefrog55 on Sep 1, 15 8:38 PM
I have windows 7.1 everything is updated and I'm having the same problem. It will download but does not run, It just goes to the page that say's time is running out would you like to play again. I have tried reloading and rebooting my computer but nothing seems to work. I hope this gets fixed I would like to play it.

 
 
 
 
Go to: