Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by glitter2goldfish on Jul 24, 17 12:35 PM
Hi bfgBellerophon,

I have already reached out to the technical support team and as stated received the response that it is a known issue and when it is resolved there will be a post in the forum or a future update would resolve the issue and all PC players would receive lottery tickets on a daily basis. I fail to see how repeating my query to the support team will hasten a fix for this issue as it took almost 3 months to receive a response to my previous question regarding the lottery tickets. I then waited awhile and tried again and was given the same answer. Thanks anyway.

 
keitht53
Minnow
Minnow
240 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by keitht53 on Jul 24, 17 11:59 PM
Only 3 months - you're doing well A fix for the synchronisation problem on the mobile version took over 6.

 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by irnscho on Jul 25, 17 9:25 AM
Can't get Deal from Daily Deal (Berlin) completed all games - then nothing happens. Stupid to waste lives to play and get nothing. This is the third time this has happened in about 2 months.

Edited on 07/25/2017 at 9:26:17 AM PST


 
bfgIlinalta
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Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgIlinalta on Jul 25, 17 11:22 AM
Hello glitter2goldfish, keitht53, and irnscho,

Thank you for taking the time to discuss technical issues experienced while playing the PC version of Gummy Drop!.

glitter2goldish, thank you for having helped with that investigation. As soon as we hear more about an update to the game, a moderator will be certain to create an announcement regarding that change. Thank you for your patience in the meantime, and I hope this is resolved sooner rather than later.

irnscho, it sounds like that when completing something in Gummy Drop! there wasn't the expected reward or change. I'm unsure where in Berlin there has been trouble, but I did want to make sure that you had the steps to get in touch with our Gummy Drop! Support Team for more assistance. Please use the steps that follow to contact our Support Team.

If any players are seeing trouble progressing in the game, a reward hasn't been able to be claimed, or progress appears to be missing, I recommend contacting our Gummy Drop! Support Team with your User ID and a description of what has occurred. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you all for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 07/25/2017 at 11:23:22 AM PST


 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by Wiregirl on Aug 1, 17 1:03 AM
Just completed the new everest challenge on a kindle fire hdx and I didn't receive any of my rewards

Edited on 08/01/2017 at 1:03:50 AM PST


 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by Mariegamache1 on Aug 1, 17 9:40 AM
I have done the Mount Everest challenge and won unlimited life for 2 hours but after 3 I was out. What happened?

 
bfgIlinalta
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Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgIlinalta on Aug 1, 17 11:36 AM
Hello Wiregirl and Mariegamache1,

I want to thank you for your patience and for taking the time to report you have also encountered this issue while playing on the mobile version of Gummy Drop!. The teams behind the game are aware of the issue and are currently investigating it for a fix. While we wait for that, we want to encourage players who have encountered this issue to contact our Support Team if one hasn't already.

We will also be updating the following announcement thread as more information about the issue is provided:

An Announcement regarding the Everest Challenge - August 1, 2017

So, if you haven't done so already and have encountered the issue where rewards were not received for completing the Everest Challenge, please contact our Gummy Drop! Support Team with your User ID. Our Reps will be sure to follow up as soon as they are able to do so.

I also want to remind our players to be sure to post their technical issue reports to the appropriate thread based on what device type is seeing the issue. This helps keeps the forums accessible and helps moderators and the teams behind the game get a better idea of what devices are seeing an issue more quickly. For reports or discussion of technical issues on the mobile version of this game, please be sure to reply to this thread:

Please post any TECH ISSUES for Gummy Drop! Mobile here!

Thank you for your patience and understanding as we look into this issue further. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by lhmika on Aug 10, 17 9:02 AM
Every time Facebook gameroom updates my progress from my phone/Facebook gameroom won't sync. I was much further ahead on my phone than in Facebook gameroom but I am no longer being given the option to choose between playing the progress on the server or the device.

 
bfgBeruna
Moderator
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629 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgBeruna on Aug 10, 17 4:30 PM
Hello lhmika,

Welcome to the forums! I really want to ensure you receive help with this matter. Since the troubleshooting resources available to the Moderation Team in the forums are limited, I'd recommend reaching out to our Gummy Drop! Support Team. They'll be the best equipped to investigate what's going on. Please include your User ID if it's available.

Thanks for your patience, and please PM me or another of the active Moderators if more questions come up. We're here to help.

bfgBeruna

 

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by indysun on Aug 15, 17 9:50 AM
I just finished Seoul and went to Havana. I get an error message saying "Download error. Please try downloading again." when I try to open Havana. I have closed and reopened the game several times and still get the same message.

 
bfgIlinalta
Moderator
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2,554 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgIlinalta on Aug 15, 17 12:09 PM
Hello indysun,

Before I start, welcome to the forums! I'm sorry to hear that downloading that city results in a message that there was an error and to try again. We definitely want players to be able to move to a new city when they would like to and are able, and I'd like to provide some suggestions that may help, as well as how to reach our Support Team should more assistance be necessary.

The first thing I recommend is seeing if these steps for when issues affect a PC download or installation can assist in this particular circumstance:

Problems Downloading or Installation Failed

For any problems that continue after trying those steps, I recommend contacting our Gummy Drop! Support Team with your User ID, if it's available to provide. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you for your patience and I hope this helps out. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
denk1
Sea Anemone
Sea Anemone
2 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by denk1 on Aug 19, 17 5:33 PM
I have completed Sydney and Tokyo and am now in middle of San Francisco. Today when I opened the Bigfish app on my PC and started Gummy Drop it began at the very start of the game in Sydney again. How can I get it to start where I left off. Surely all my weeks of progress can't be lost!

 
bfgIlinalta
Moderator
Moderator
2,554 Posts

Re:Please post any TECH ISSUES for Gummy Drop! (PC) here!

[Post New]by bfgIlinalta on Aug 20, 17 4:01 PM
Hello denk1,

I'm sorry to hear that progress was lost. We definitely don't want you to have to start over and I'd like to provide the steps to take to get that progress restored.

What I recommend is getting in touch with our Gummy Drop! Support Team with details of your previous progress, including what you last reached in level and details of what happened before you noticed that progress was lost. This will help our Reps determine what steps are necessary or what information will be necessary to help with restoring that progress. They'll be sure to follow up as soon as they can to help out with the tools necessary to help with your account.

Thank you for your patience while working with our teams, and I hope they are able to restore that progress quickly. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
 
 
 
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