bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH ISSUES for Return to Mysterious Island here

[Post New]by bfgBellerophon on Sep 8, 15 10:34 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Return to Mysterious Island here

[Post New]by turfbuilder on Dec 23, 15 7:46 PM
I am running Return to Mysterious Island with Windows 8. Immediately after I revived Jep, whenever I go into my inventory and combine any items, I loose my cursor. I have tried combining different items and my cursor always disappears.

I see the combined object in the combining box, but the combined item never moves to the 'in box' where I move items to my inventory.

 
 
 
 
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