16 Posts

Can't run game

[Post New]by RosemaryP on Sep 10, 15 4:52 PM
Please help! I have tried uninstalling and reinstalling the game and it will not load or play. Is there a fix?

2,837 Posts

Re:Can't run game

[Post New]by bfgWaimea on Sep 11, 15 2:54 PM
Hi RosemaryP,

I'm sorry to hear that there's some trouble with playing the game, and thank you for noting that you've already tried uninstalling and reinstalling.

To start, the other steps in the following help article may be useful:

Game Crashing, Freezing, or Blank Screen

If you'd like additional assistance, I recommend that you contact our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always glad to help.

Since this thread is regarding a tech issue, I'm going to go ahead and lock this thread. If you notice any other tech issues in the future, you're definitely welcome to post in the following thread:

Please post any TECH ISSUES for Samantha Swift and the Golden Touch here!

Thank you for your patience,


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