bfgPanthalassa
Moderator
Moderator
2,034 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgPanthalassa on Jan 14, 17 2:17 PM
Hi Rickmarc43614,

It sounds like you're being prompted to speak to the Dragon again in order to continue in the game, and I certainly understand wanting to look into this.

I'd like to be able to provide specific information on when that future content may be released, however I do need to clarify that the Forum Moderation Team isn't provided with advanced info on when updates will be added to Midnight Castle. Because of this, I can't provide a date on when another update will be released, however as soon as the Moderation Team receives any relevant details we'll make sure to post to the forums. I recommend keeping an eye on the following thread for announcements of any new updates on the PC platform:

NEW UPDATE available for Midnight Castle (PC) - December 14, 2016

I do also want to mention that, in order to keep this thread organized and easy to navigate, we request that it please be reserved for reporting technical issues. If anyone ever has a question or concern not related to a glitch in the game, we invite you to create a new thread in the forum or contact one of our active Moderators. We're always happy to help as best we can.

Thank you for your patience.

bfgPanthalassa

 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by kaygem on Jan 14, 17 3:10 PM
I've been playing for several months and I think I had gotten to maybe level 70 (?). Not sure about that. But anyway I just logged onto my game again and it has started me over from the very beginning Level 1. I'm still under the same member number 569427. I hate to lose all of the gains I've made. I still have all my friends.
I wanted to be able to play an additional game under a different name from the beginning but not start my game all over from scratch.
Is there anything I can or need to do differently or am I just SOL?

Edited on 01/14/2017 at 4:14:13 PM PST


 
Janimal1
Squid
Squid
69 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Janimal1 on Jan 14, 17 3:48 PM
OK, something strange happened to me just now. I am playing my game and got a new friend invite. I accepted. LMA/Lostfriends ID 642565. My ID is 338582. I went to go play dice and saw that it was another 10 hours for me to play again, which I hadn't played until this AM. I then notice my name went from Janimal to the other person's name. All my friends on my friend's list are the same. HOWEVER, all of a sudden I have over 2 million gold coins, over 600 diamonds and even though I completed the castle challenge, it is now showing I have a few days that have not completed. It seems that I got all of that person's game stuff. Now I had over 300,000 gold coin and around 330 diamonds. So what in the world am I suppose to do. Also, they have completed almost all the challenges and I had completed alot but not most. I changed my name back to Janimal in the edit. I'm just wondering if our stuff got swapped.

Edited on 01/14/2017 at 3:50:03 PM PST


 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Bobby22zana on Jan 15, 17 6:24 AM
Game keeps stopping all tasks have to e done again happens at least once a day partner has the same game same lenovo tablet but doesn't have this problem very frustrating enjoy playing but getting to the point where I think I will get rid of this game midnight castle.?

Edited on 01/15/2017 at 6:26:05 AM PST


 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by purplepugs2 on Jan 15, 17 1:07 PM
It's happening to me on PC on both games. I am on the next to last task(2 daily quest) and just finished the 2nd one. I did not see the little pop up that says task completed so I went to the side panel to the right & clicked on it and it has a pop up that says there are no task to be completed right now! Happened on other game last night. I am at the end, only had feeding pets with 15 bags of food to get my Angel(: I had to do 2 globe quest and spent my diamonds to do. Please Help.

 
bfgIlinalta
Moderator
Moderator
1,258 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 15, 17 4:36 PM
Hello Everyone,

Thank you for taking the time to report the issues you are experiencing in Midnight Castle here. I'd like to provide the way to contact our Support Team below because it appears that the most recently reported issues may not be resolved through our general troubleshooting steps.

If you are a player who has lost their progress in the game, are seeing different progress but still have the same ID, the game is not saving your progress, or you are seeing trouble with the Castle Challenge, please contact our Technical Support Team HERE with your in-game ID and a Dr. Felix Report if possible. Our Reps can use this information to look closer at what might be happening and either offer further troubleshooting support or provide that information to the right teams who are working on reported issues in the PC version of Midnight Castle.

Just in case it is helpful, the following page details how to find an in-game ID for our games:

Finding Your In-Game ID

Thank you all for your patience, and I apologize that these issues are still affecting some of our players. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
Rhysdux
Angelfish
Angelfish
1,133 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Rhysdux on Jan 15, 17 8:17 PM
My last purchase of diamonds has vanished. I've already filed a complaint with BFG, but I thought I'd mention it here. It's not just loss of game progress. I paid for goods, I received goods, and then the goods disappeared. I am NOT happy.

 

[Removed by moderator]

[Post New]by jasmingirls on Jan 16, 17 3:52 AM

Edited on 01/16/2017 at 6:42:49 AM PST


 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Strolling4 on Jan 16, 17 7:07 AM
I am on level 55. I am working on my quests under Ragnus Sagesmith. On the page titled Magical Reward it asks to find the Evergreen Leaf. When I go to that page, an icon appears that says Level 53, 20000 to open. I have tried to open it with 20000 but it will not open. Meanwhile, I m stuck and cannot go any further in the game. What happens now?

 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Heather7NH on Jan 17, 17 5:37 AM
Sorry, yet another glitch cut me off...as I was saying, since the Lab has been requiring 10 to 20 unique stamps for the end quests, this is getting beyond tedious. It's taking me days just to finish one quest. Also, I'm unable to gift 6 of my friends as their boxes are frozen. Thanks for any help you can offer.

 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by CleoAnneR on Jan 17, 17 8:39 PM
I have been having issues with freezing and I have to shut it down and reopen the game. This is frustrating as it seems to happen when I am trying to do the special part to get the extra cards before the holiday part ends. What can I do?

 

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by CleoAnneR on Jan 17, 17 8:41 PM
The issues I am having are going on in both my laptop Midnight Castle and my iPad Midnight Castle. Freezing and losing my cards when I win them. It only seems to happen when I am trying to gather the extra cards for the holiday part.

 
Rhysdux
Angelfish
Angelfish
1,133 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by Rhysdux on Jan 18, 17 6:50 AM
I have been told that the diamonds that were missing have now been replaced. All well and good, right?

Nope. Now I can no longer log into the game. Every time I try, I am told that my profile is being updated and to please wait a few minutes until after the update is done.

It has been almost fourteen hours since I got that notification. Surely the update should be done by now?

 
gernespieler
Catfish
Catfish
1,547 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by gernespieler on Jan 18, 17 8:38 AM
How is it possible that the game all of a sudden decides on its own who of my friends gets a present under the tree ???? After putting the first box under the tree of a friend and choosing the next one I got the info that I already gifted and I swear I did not even click on the room of that friend and this happened with several others, too. My boxes are now down to a minimum and I am not a happy camper

 
bfgIlinalta
Moderator
Moderator
1,258 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgIlinalta on Jan 18, 17 1:50 PM
Hello Everyone,

Thank you for taking the time to let us know what you are experiencing in the PC version of Midnight Castle. There seems to be a few issues here that might be resolved by using our Help Pages and a few that will need to contact our Support Team for more assistance.

Rhysdux, I'm sorry this has happened. One of our Reps has recently sent a message regarding this issue and hopefully it is now resolved. If the game still provides that message, even after closing the game completely and reopening it, then please reply directly to the email that was received so we can look further into why this is occurring.

Strolling4, in this instance, it might be helpful to see if running the game with more permissions is able to get it to interact properly when opening that part. Sometimes, when a game isn't interacting as expected, running the game as an Administrator can help resolve that. Just in case it is helpful, the following steps detail how to run a game as an Administrator on Windows PCs:

Run Game as Administrator

Heather7NH, CleoAnneR, and gernespieler, it sounds like there are some issues being experienced that we would like to either learn more about or provide specialized troubleshooting for. In this instance, what I recommend is to contact our Support Team using the following steps.

For any problems that continue after trying those steps or for any players that need additional assistance with this game, I recommend contacting our Technical Support Team HERE with a Dr. Felix Report and your in-game ID. Our Reps will do everything they can to assist with these issues and provide help as soon as possible.

Thank you all for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 01/18/2017 at 1:51:29 PM PST


 
dogpenny
Parrotfish
Parrotfish
491 Posts

Sled dog eggs

[Post New]by dogpenny on Jan 19, 17 12:45 PM
I collected 2 sled dog eggs on the wheel but they did not show up in my inventory my ID is 545989. How do i get them?

 
bfgBellerophon
Moderator
Moderator
6,984 Posts

Re:Post your Midnight Castle (PC) Technical Issues Here Only!

[Post New]by bfgBellerophon on Jan 19, 17 1:15 PM
Hi dogpenny,

I'm sorry to hear that after collecting items on the wheel, they didn't show up in your inventory. Since we don't have the tools to access your game from the forums, please reach out to our Customer Support Team with details of what is missing as well as your player ID. Just in case it's needed for other players, I'll include a help article below on how to locate a player ID:

Finding Your In-Game ID

Thank you for your patience and understanding. Feel free to PM any of the Active Moderators if you have any questions. We are happy to help in any way that we can.

bfgBellerophon

 
 
 
 
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