Problems starting this game from 'Play Again' button in BFG Manager

This game was running without problem under Win 7, but I have had a problem with this particular game since upgrading to Win 10. When I click on the play again button in BFG Manager I get an Ooops, something went wrong box come up. I duly detail my problem in the space provided and click on Send Now button, but then I get a message saying try again. No matter how many times I try it just keeps repeating try again. and I have to click the Don't send button to get out of it.
Strange thing is... When I click on the Play Again for a second time, as long as I haven't rebooted my PC since I clicked the Don't send button then the game will load and appears to works as expected[b].

I would have sent an image of the box, but can't seem to find a way of attaching one to this text.

Hi BalsallHeathen,

Thank you for taking the time to post here. From what you've described, this issue falls under the "crash" category.

To start, the following help article may be useful:

Game Crashing, Freezing, or Blank Screen

If you'd like additional assistance, I recommend that you contact our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always glad to help.

Since this thread is regarding a tech issue, I'm going to go ahead and lock this thread. If you notice any other tech issues in the future, you're definitely welcome to post in the following thread:

Please post any TECH ISSUES for Graven: The Purple Moon Prophecy here!

Best of luck,

bfgWaimea