bfgBellerophon
Marlin
Marlin
9,130 Posts

Please post any TECH ISSUES for Royal Detective: The Lord of Statues Collector's Edition here

[Post New]by bfgBellerophon on Sep 23, 15 12:32 PM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
mamajay
Angelfish
Angelfish
1,222 Posts

Re:Please post any TECH ISSUES for Royal Detective: The Lord of Statues Collector's Edition here

[Post New]by mamajay on Sep 29, 15 8:02 PM
I have just reinstalled this game (purchased back in 2012), and the cursor was quite jerky (so I changed it to a normal cursor which made it a bit better), but the scenes themselves, right from the opening credits, are also very jerky and slow to change.

My computer is 64 bit, with Windows 10, but I don't know if that is causing the problem or if it is something else ?

I haven't yet tried to delete and reinstall or to change profiles, but I will.

Hoping you have some helpful suggestions for me

Jen.

Update: Deleting and re-installing made no difference. However, I downloaded the game onto my laptop (Windows 8.1, 32 bit), and it plays okay.

Edited on 09/30/2015 at 6:20:33 PM PST


 

Re:Please post any TECH ISSUES for Royal Detective: The Lord of Statues Collector's Edition here

[Post New]by lochniall on Oct 26, 15 4:44 PM
I purchased this quite a while ago and finally played most of the way through today. When I got to the Minotaur puzzle, all I had was a mostly black screen. Even playing around with it a bit, I was able to get the puzzle to start, but with the entire center of the screen black. I skipped as I couldn't see anything, much less click on anything. But that is where it is now stuck. I can see only the glow from the eyes. Can't click on the Minotaur to continue with the game.
I am running it on Win 7, 32-bit.
Is there a fix?

 
 
 
 
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