bfgWaimea
Salmon
Salmon
2,837 Posts

Please post any TECH ISSUES for RealMYST here!

[Post New]by bfgWaimea on Sep 30, 15 7:06 PM
Hi Everyone,

If there's trouble with getting RealMYST to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

Often, we can provide a known solution for technical issues in the Forums and some of our tech savvy pond residents may also swim by with good tips and suggestions. We're unable to provide the same excellent level of support provided by our Customer Support team because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

In addition, previously-posted tech issues for this game, can be found here:

Post any RealMYST technical issues here only

If you're unable to get a game working properly using our Help pages or the tips posted here or in the old thread, please get in touch with our Customer Support team. You can find a link to contact our Support Team on the front page of our Help pages.

Contacting our Support Team will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Please post any TECH ISSUES for RealMYST here!

[Post New]by Klaasje2 on Oct 14, 15 8:34 PM
I bought RealMyst in 2012. I want to put it on my laptop which is Windows 7 Professional. I downloaded the Patchworkz game no problem. Then clicked on the install button for RealMyst and instead got Casino, a game I never bought and don't want.

3 times I clicked on the install button for RealMyst and 3 times I got Casino instead.

Why is the install button for RealMyst not working?

 

Re:Please post any TECH ISSUES for RealMYST here!

[Post New]by Norah222 on Jan 18, 16 2:55 PM
Hi there,

Are there any fixes for this game, yet? I decided to redownload and try the game again, using Windows 10 on a PC. Issue I had was the game would not save, but would start me at beginning every time. I am still having this issue.

Thanks

 

Re:Please post any TECH ISSUES for RealMYST here!

[Post New]by carpetdude35906 on Apr 20, 16 9:40 AM
I'm using windows 10...it wont let me save the game, the button is there but when i hit it, it doesnt respond...is there a patch yet....big fish has no answers!

 

Re:Please post any TECH ISSUES for RealMYST here!

[Post New]by carpetdude35906 on Apr 20, 16 9:41 AM
my game on windows 10 will not save...please help me.

 
 
 
 
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