Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition here

[Post New]by Daxadillion on Oct 1, 15 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 10/01/2015 at 6:45:05 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition here

[Post New]by bfgBellerophon on Oct 1, 15 6:45 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
Poof11
Clownfish
Clownfish
503 Posts

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition here

[Post New]by Poof11 on Oct 4, 15 10:37 PM
I am at what I believe to be the final puzzle/mini game in the bonus chapter and the game has stopped responding. At first, the gears would move but when I got to the last one to put into place, it would not move no matter what I used. So, I reset it to try again and now none of the gears will move. I have exited the game and tried again to only be met with a non functioning mini game. I hate when you get this far and then cannot complete a game due to a glitch.
Also, I noticed that even though I had the notifications come up for certain achievements, I am not being rewarded with them. No big deal but just figured I'd add that in.
I just want to be able to finish the game WITHOUT having to restart from the beginning. That takes all the fun out of it.

 
1357wc
Parrotfish
Parrotfish
453 Posts

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition he

[Post New]by 1357wc on Oct 6, 15 10:24 PM
Poof11 wrote:I am at what I believe to be the final puzzle/mini game in the bonus chapter and the game has stopped responding. At first, the gears would move but when I got to the last one to put into place, it would not move no matter what I used. So, I reset it to try again and now none of the gears will move. I have exited the game and tried again to only be met with a non functioning mini game. I hate when you get this far and then cannot complete a game due to a glitch.
Also, I noticed that even though I had the notifications come up for certain achievements, I am not being rewarded with them. No big deal but just figured I'd add that in.
I just want to be able to finish the game WITHOUT having to restart from the beginning. That takes all the fun out of it.



The same thing happened to me. I was still able to get all of the achievements. The gears worked at the beginning accept for one. When I reset the puzzle, none of the magnets worked. Signed out and back in, still not working. I tried the same game in the extras and still nothing. I didn't lose out on anything, but I guess I have OCD I like to get all of the puzzles. Windows XP

Edited on 10/06/2015 at 10:24:54 PM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition here

[Post New]by bfgBellerophon on Oct 7, 15 12:01 PM
Hi Poof11 and 1357wc,

I'm sorry to hear that you are experiencing issues with this particular game. It may be helpful to ensure that everything is up to date with your video card in regards to the issues you are seeing. Please look at the following help article for hints:

Game Crashing, Freezing, or Blank Screen

If you find that the issues still persist, please contact our Technical Support Team with a Dr. Felix Report. They can definitely help to look into this for you.

bfgBellerophon


 

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition her

[Post New]by KntryRoads on Oct 12, 15 3:23 PM
I'm at the point where I need to place the watcher and unchained figurines to get the laser pointer (the last step in Chapter 5, Prison). The game won't allow me to place them; the message states that I "need a new strategy."

I verified with the game guide that this is the next step; however, when I hover over the spots, there is no gear indicating that an action is required. I can't continue with the game until I can place the figurines.

I have the issue with Win10 and Win8.1.

Edited on 10/13/2015 at 11:03:16 AM PST


 

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition her

[Post New]by debrasoucy1993 on Oct 13, 15 10:59 AM
Win8.1 in first chapter, after you get the unstable core, the laboratory won't let me put the core where the strategy guide says to put it,

Edited on 10/13/2015 at 11:13:37 AM PST


 
faboomama
Guppy
Guppy
164 Posts

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition here

[Post New]by faboomama on Oct 20, 15 11:21 AM
I'm having the same problem as Poof11 & 1357wc. There is one gear that will not move. Once again, I'm stuck being so far into the game and unable to progress.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition here

[Post New]by bfgBellerophon on Oct 21, 15 12:12 PM
Hi Everyone,

I'm sorry that players are having issues in this particular game. If you haven't already, please look at the following help article for hints:

Game Crashing, Freezing, or Blank Screen

If you are still experiencing issues such as not being able to progress, please reach out to our Technical Support Team with a Dr. Felix Report. They have the tools to help further troubleshoot.

bfgBellerophon

 

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Orb of Purity Collector's Edition here

[Post New]by shellseeker on Oct 27, 15 3:10 PM
hi techies, I am trying very hard to play this game, but there are a few things going wrong here.
my skip button only shows hint. I can't seem to go back to get an item I need. Particularly, the other half of the crown to continue the game.
also, I seemed to have jumped ahead, and can't go back!
I am playing on a Mac.
Thank you, for your help. Suzanne

 
 
 
 
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