Hi - customer support is for when games do not run or you have other technical problems with the games. They won't be able to give you any hints to beat a game.
Are you sure you're supposed to be looking for 15 lightening bolts in T. Hugger? I replayed the kids room to make sure - but what I have to find is equations in Atia's Courtyard, Sandy's beach house, and Mrs. Martin's UFO, not lightening bolts in T. Hugger.
If you can let me know what room you're on I can replay it to see about the lightening bolts, but I don't have the time to replay the entire game to find the answer for you.