Help with scenario 14: servers won't bring courses to customers.

I am having trouble on scenario 14. I have everything done, but am having trouble with the average amount spent per customer. I did the set meals, and that is helping, but it is not the problem. I don't know why, but the customers aren't getting their meal. They will order a 4 course meal, and only get a few courses of it, and then leave without getting the other courses. For example, they will order appetizer, soup, main course, and dessert, and only get the appetizer and dessert. This has happened with the set meals and just the meals the customers have ordered. They will leave after only paying for the courses they get, and I have to pay for the courses they didn't get because they are still sitting on the waiting table and not being picked up by staff. I have 6 servers per floor, and they are all fully trained. It is really frustrating. Also, sometimes, a group of 2 will come in, and only one will get their meal and the other will leave only getting their drink. I don't know what to do. Any suggestions are helpful.... How many servers should be needed??

The first thing is to max out the number of servers. I'm sure you've already done that. Then train them, which I'm sure you've also done. So, basically, your tables are too close together.

It turns out that it is not advantageous to squeeze as many tables as possible in your restaurant because the foot traffic becomes ridiculous. Space out your tables so that your aisle is wide enough to allow tables on both sides of it to be served at once. You may hesitate to get rid of tables because you think it will reduce the number of customers served but in most cases, it will not. In fact, having your tables spaced and allowing good traffic flow significantly increases the turnover rate in your restaurant, allowing you to serve more customers each day with a smaller number of tables. That also reduces your maintenance fees every month.

I typically have my set up with 2 small tables next to each other with a partition. However, these sets must be separated from a neighboring set by at least 4 "spaces."

Good luck!

There's a walkthrough on Squidoo that talks about this. You'll have to google for it since I can't put links here in the forum.