Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Halloween Stories: Mahjong here

[Post New]by Daxadillion on Oct 20, 15 1:18 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 10/20/2015 at 6:35:58 AM PST


 
pita1234
Guppy
Guppy
147 Posts

Re:Please post any TECH ISSUES for Halloween Stories: Mahjong here

[Post New]by pita1234 on Oct 20, 15 2:47 AM
Error: Access violation ; won't even open. Windows XP.

 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Halloween Stories: Mahjong here

[Post New]by bfgWaimea on Oct 20, 15 6:36 AM
Hi Everyone,

If there's trouble with getting Halloween Stories: Mahjong to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 
squishy2020
Squid
Squid
63 Posts

Re:Please post any TECH ISSUES for Halloween Stories: Mahjong here

[Post New]by squishy2020 on Nov 17, 15 3:43 PM
PC, Windows XP
Complete Level 16, freezes - does not count scores and will not move on to Level 17

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Halloween Stories: Mahjong here

[Post New]by bfgBellerophon on Nov 18, 15 2:52 PM
Hi squishy2020,

I'm sorry to hear that there is some trouble getting this game to run on your computer with it freezing and not adding up scores. It is highly recommended to ensure that everything is up to date with your video graphics card. I'll include a link to a help article below that contains hints on how to check this:

Game Crashing, Freezing, or Blank Screen

If you are still experiencing the freezing and score issues, please contact our Technical Support Team with a Dr. Felix Report. They are always willing to help in any way that they can.

bfgBellerophon

 
 
 
 
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