3,292 Posts

Please post any TECH ISSUES for Dark Canvas: A Murder Exposed here

[Post New]by Daxadillion on Oct 25, 15 12:36 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 10/25/2015 at 5:38:15 AM PST

9,130 Posts

Re:Please post any TECH ISSUES for Dark Canvas: A Murder Exposed here

[Post New]by bfgBellerophon on Oct 25, 15 6:31 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'


164 Posts

Re:Please post any TECH ISSUES for Dark Canvas: A Murder Exposed here

[Post New]by faboomama on Nov 2, 15 11:04 AM
I didn't by the CE because of an annoying glitch I ran into. On 9/27 (http://forums.bigfishgames.com/posts/list/20/542232.page#6207290), I posted,
"...I opened Anna's diary and took the horse figurine (3/3). The game then just sat there and when I left the diary, I was missing that last figurine, so I couldn't go on."

So, now the SE is here & I decided to see if this had been fixed, so I played it again. Once again, I took the horse figurine in the diary and the game just froze. The diary won't close and the figurine is, ONCE AGAIN, not in my inventory.


Camera will not take picture

[Post New]by SaraBurton on Nov 4, 15 8:49 AM
In the Butler's room, need to use camera on trunk to capture date and the camera will not work. I get the "good thing I have my camera" and use the camera but nothing uploaded to the album, which means I can't use the code on the door down the hall.

226 Posts

Re:Please post any TECH ISSUES for Dark Canvas: A Murder Exposed here

[Post New]by pnk96722 on Nov 10, 15 11:52 AM
Hint stopped working

64 Posts

Now i'm fed up!!

[Post New]by MissGoodie on Dec 20, 15 2:13 AM
I want my money back. Seriously. I am going carzy over this game! First; EVERY single mini game is horrendous. Not only is the entire game slowing down and I can't move the mouse properly. Also, the sounds is going crazy and I have to turn the volume down completely. I might have overlooked that if it was in one or two mini games, but ALL of them?? No, thank you! The thing is, as soon as I solve the mini game (but still in the mini game), it starts running faster again and the sounds is normal. But, as if this isn't annoying enough, there is a few glitches, like in the billiard room. I looked in my diary and tried Annas date of death, but the last digit, the 4, doesn't seem to stick. I'm not enjoying this game one bit, due to all this rubbish!
And yes, of course I tried every step suggested here; http://bigfishgames.custhelp.com/app/answers/detail/a_id/158
So what do I do to get my money (or maybe a voucher) back?

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