Lenelle
Jellyfish
Jellyfish
17 Posts

Small problem

[Post New]by Lenelle on Oct 7, 09 7:50 PM
I did Kuros and won!! Later on I started again and was going so far then I got to the point of where the "white haired master" was talking to her and then I touch it to go on and I get "Cant find file video/intro.ogg to talk to her. It is frozen. I have done it many times and that is as far as I go. What should I do?? Thanks anyone to give me a help!!

 
Mr_Russ
Whale Shark
Whale Shark
16,662 Posts

Re:Small problem

[Post New]by Mr_Russ on Oct 8, 09 3:14 AM
You'll need BFG technical help with that. Click on the green envelope and then click on Contact Us. In the meantime, computer housekeeping like cleaning the registry and defragging the hard drive may help.

ETA: ogg is a sound file. You may have to reinstall the program from the games manager to fix the problem.

Edited on 10/08/2009 at 3:15:50 AM PST


 
Lenelle
Jellyfish
Jellyfish
17 Posts

Re:Small problem

[Post New]by Lenelle on Oct 8, 09 3:32 PM
Thank you for your advise. I did go through the green envelope and they told me one way to help. I need to talk to my good friend who is a great geek and I will soon have a new loaded tower with updated mother board etc. Thank you Mr. Russ for your time and replying to any person with questions. Have a very great day!!

 
 
 
 
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