bfgLianorm
Moderator
Moderator
608 Posts

An Announcement regarding freezing issues with the snowmen- December 21, 2016

[Post New]by bfgLianorm on Oct 30, 15 11:06 AM
Hey Everyone,

We wanted to let you know that we are aware that there have been some performance issues in the game when players have over 100 friends. Once we have any new information about a fix, we will post an update in the forums.

Thanks for your patience,

bfgLianorm

Edited on 12/21/2016 at 8:36:01 AM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:An Announcement regarding the incompatibility message in Wanderland - August 24, 2016

[Post New]by bfgPanthalassa on Aug 24, 16 7:52 AM
Hi Everyone,

I wanted to stop in to let people know that we've received their reports of incompatibility messages in the game. The appropriate team is aware of this situation, and is in the process of looking into the issue. We definitely appreciate everyone's patience as this is investigated, and the Forum Moderation Team will make sure to post to the forums when we receive any new information.

Thank you for your understanding.

bfgPanthalassa

Edited on 08/24/2016 at 11:35:21 AM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:An Announcement regarding the incompatibility message in Wanderland - August 24, 2016

[Post New]by bfgPanthalassa on Aug 24, 16 11:41 AM
Hi All,

I'm happy to let people know that a new update is now available for the game that should resolve that incompatibility message that players have been seeing. If anyone encounters this problem, we recommend making sure that new update has been installed. This way we can be sure the game is completely up-to-date.

The update should appear in your Big Fish Games app, and the following thread has some specifics on what's included in this new version:

UPDATE! New version available for Wanderland (PC) - August 24, 2016

If anyone continues to encounter this issue after installing that, please feel free to contact our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always happy to help, and have the tools needed to gather data on and pass along technical problems so that the appropriate teams are aware.

Thank you all for your patience. If anyone has any questions, please feel free to PM one of our active Moderators.

bfgPanthalassa

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:An Announcement regarding the ship timer in Wanderland - October 5, 2016

[Post New]by bfgPanthalassa on Oct 5, 16 5:17 PM
Hi All,

The Forum Moderation Team wanted to stop in here to update users on the situation with the ship timer. As mentioned, we’ve received reports from users experiencing glitches and issues with that timer, and I want to assure everyone here that the appropriate teams have been alerted to and are working on the situation.

We certainly want to make sure people are able to enjoy the game without encountering problems. The Moderators aren’t provided with specific information on when fixes may be available, but any new details will absolutely be added to this thread.

Thank you all for your patience and understanding in this matter.

bfgPanthalassa

Edited on 10/05/2016 at 5:18:39 PM PST


 
bfgIlinalta
Moderator
Moderator
3,807 Posts

Re:An Announcement regarding the ship timer in Wanderland - November 16, 2016

[Post New]by bfgIlinalta on Nov 16, 16 3:37 PM
Howdy Everyone,

The Forum Moderation team has great news about this issue with the ship's timers in Wanderland. We were able to recently provide an update with fixes for some of the airship issues our players have been experiencing. The announcement for those fixes is below:

UPDATE! New version available for Wanderland (PC) - November 16, 2016

If any players have trouble installing that update or if there are still airship issues after installing the update, please contact our Technical Support Team HERE with a Dr. Felix Report. Our Reps will do everything they can to help with the update and can provide any information to the right teams for further investigation if troubleshooting is unable to resolve the issue.

Thank you all for your patience while waiting on this fix. While not all of the technical issues that have been reported for this game were addressed by this update, we do hope that the airship timers issue is now resolved with this update. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Edited on 11/20/2016 at 3:01:14 PM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:An Announcement regarding freezing issues with the snowmen- December 21, 2016

[Post New]by bfgBellerophon on Dec 21, 16 8:36 AM
Hey Everyone,

I just wanted to let players know that the teams have let us know that a fix was issued to help resolve the freezing issues associated with the snowmen in the game. Players do not need to update their game in the Big Fish Games App. Please be sure to close and reopen your game on your computer. This will ensure that the latest version is being played.

If you continue to experience any issues, feel free to reach out to our Technical Support Team. The support team has the appropriate tools to further assist. Thank you for your patience. Feel free to PM any of the Active Moderators if you have any questions.

bfgBellerophon

Edited on 03/03/2017 at 1:31:26 PM PST


 
 
 
 
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