Re:Post any Vault Cracker technical issues here only

[Post New]by katiescott55 on Jul 7, 10 9:45 PM
I am stuck outside the casino. The last thing it said was to cut the power in the access panel. It also said everything was done here, so I clicked and went to the outside of the casino, and now I can't get back in. Everywhere I go, I get the white figure with the red circle and slash. I even started the game over and got to the same spot with the same problem. Please help me.

 
Cromaxgal
Clownfish
Clownfish
730 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by Cromaxgal on Jul 8, 10 1:36 AM
Screen goes blank white at dog yard, can't give the dog water. Have gone in and out several times but won't correct itself.

 
birdie5
Clownfish
Clownfish
559 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by birdie5 on Jul 8, 10 9:18 AM
My OS is Windows 7 HP and this game crashed my system when it started to install.

 
bfgTigris
Salmon
Salmon
2,693 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by bfgTigris on Jul 8, 10 2:13 PM
Hi everyone,

Just wanted to pop in and let you know that we are currently working on the issues with the Bank and the Casino as well as the script errors.

If you would like to continue to assist us with this issue, we ask that you please send a Dr. Felix in your message to Customer Support. Dr. Felix is a diagnostic reporting tool the tech team uses to get a lot more specific information about what is happening with the game. If you're uncomfortable completing the following steps, I want to urge you to contact Customer Support for more specific help.

Click here to start Dr. Felix

1. Select 'Run' or 'Save File' to download the Dr. Felix file to your desktop.
2. Next, open the 'DrFelixBigFish' file.
3. Once you’ve agreed to the terms, Dr. Felix will start gathering information.
4. Wait for Dr. Felix to finish, then click the 'Next' button.
5. A .zip file, named 'DrFelixResults' will save to your desktop.
6. Attach the zip file to your support ticket. You don't have to open the .zip file if you don't want to, it's already collected the information it needs.

Click here for information on how to attach a file to your support ticket.

Thank you for your patience, we will keep you updating here in the forums.

bfgTigris

 
susieq12
Guppy
Guppy
120 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by susieq12 on Jul 8, 10 2:19 PM
I am also outside the casino and can't do anything or go anywhere the game is froze. It started with the dog and the water I got a bowl of water and the next thing I knew the dog was in his house with a bowl of water. Went to the gate the dog was still there and the game was telling me to get him water and get him in the house. Finally left and went to casino and all it would state get the dog water get him in his house. I am outside the casino and can't go anywhere or do anything.

 
lucyb24
Squid
Squid
78 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by lucyb24 on Jul 9, 10 1:51 PM
>>Hi everyone,

Just wanted to pop in and let you know that we are currently working on the issues with the Bank and the Casino as well as the script errors. <<

And they are not addressing the issue of the dog and the pipe????
Hasn't anyone at BF been reading these posts?

 
Momhart
Barracuda
Barracuda
3,296 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by Momhart on Jul 9, 10 6:44 PM
lucyb24 wrote:>>Hi everyone,

Just wanted to pop in and let you know that we are currently working on the issues with the Bank and the Casino as well as the script errors. <<

And they are not addressing the issue of the dog and the pipe????
Hasn't anyone at BF been reading these posts?


Or the bedroom?

 

Re:Post any Vault Cracker technical issues here only

[Post New]by mwasinger on Jul 9, 10 10:02 PM
i am very disappointed in the quality of this game and shame on the developers and big fish for releasing it before it was ready. Would have definitely purchased if there weren't so many bugs.

 
Blue_Phoenix
Squid
Squid
77 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by Blue_Phoenix on Jul 10, 10 12:02 AM
Im on Mac OSX 10.4.8 which is well within system requirements for this game. And like several other Mac games that have recently been released, the game downloads fine and copies to Applications folder just fine too. But then when I click the icon to start, it either just sits on a blank screen and spins (after rearranging my desktop folders), or I have to open it at least 3 times creating 3 Mac Dock icons to appear. And to get out of Mac's spinning beach ball of hell screen, must do a Force Quit for each icon that had appeared. Despite all that, the Trial time does count down even though I cant get the game going! That, I despise as it's a cheat.

Like I said else where, Im thankful Im on high speed connection now so the DL time is fast but it's still annoying to expect to play a game and not be able to do so. This is becoming more of a problem of late. I'll never give up on Big Fish but my patience is tested for sure.

 
Lassie1952
Seahorse
Seahorse
28 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by Lassie1952 on Jul 10, 10 8:00 AM
I'm having the same problem with the error messages as reported here. I was going to buy the game because I liked it, but now I can't. Hope you get a fix for this.
Thanks

 

re: Post any Vault Cracker technicial issues here only

[Post New]by TGM509 on Jul 10, 10 9:47 AM
I HAVE THE SAME PROBLEM
TGM509
Ssuzq1 wrote:After I downloaded/installed/activated the game, I played the demo with no problems. Once I purchased the game and opened it to play -- I kept getting "Script Errors." Everytime I hit "yes" (to continue) it gives me another error, and another error, etc. When I hit "no" the games closes. All of my software has been updated, including the Windows Script/Video Card/Adobe Flash -- everything is current. Anyone else having this problem? I hate purchasing a game after successfully playing the demo..........and then it doesn't play.

 

Re:Post any Vault Cracker technical issues here only

[Post New]by kelbelc on Jul 10, 10 3:59 PM
lindawithag wrote:I am stuck in the house in the library/office - the dollar hidden behind the painting above the desk - keeps reappearing - The first time I got as far as the painting morphing into a find the person game then my computer froze - I uninstalled, etc and same thing - it puts me at the fence with the dog but allows me to go into the house - can't get any farther along...bleh...


This is my problem, too. Has anybody solved this? I don't want to replay the whole game from the beginning.

 
Skipperbp32
Lobster
Lobster
99 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by Skipperbp32 on Jul 10, 10 9:31 PM
kelbelc wrote:
lindawithag wrote:I am stuck in the house in the library/office - the dollar hidden behind the painting above the desk - keeps reappearing - The first time I got as far as the painting morphing into a find the person game then my computer froze - I uninstalled, etc and same thing - it puts me at the fence with the dog but allows me to go into the house - can't get any farther along...bleh...


This is my problem, too. Has anybody solved this? I don't want to replay the whole game from the beginning.


I'm in the same place although my issue is getting the last hiddon object - a compass - that is hidden behind a set of books. disappointing game. Big Fish needs a better QA process.

 
reddleman
Guppy
Guppy
160 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by reddleman on Jul 11, 10 1:45 PM
I had the same problem with the glass shards. I solved that problem by placing the object over the circle and clicked like hell. The shards dropped into place.

 

Re:Post any Vault Cracker technical issues here only

[Post New]by mdcsmy2 on Jul 11, 10 3:22 PM
EILEEN54 wrote:
BobR754 wrote:
kgd70 wrote:I got water for the dog....found the door knob for the little shed...I don't remember how far I got after that but I had to quit the game for awhile...when I went back to the game the dog has had water, he is in the dog house, but I no longer have the door knob and there is nothing else I can do in the game. Would it be helpful if I uninstalled and reinstalled the game?


I had the same problem, when i went back into the game, the dog was at the fence, i went to the dog house, and the dog was there, and the doorknob was not there anymore. you cannot go any further. do you need to restart the game? is there a less buggy fix available?


Same here, can't go any further.. Feeling ripped off......

 
terih
Starfish
Starfish
46 Posts

Re:Post any Vault Cracker technical issues here only

[Post New]by terih on Jul 11, 10 5:23 PM
Hi all.... I have the girl stuck on top of the casino, can't do anything else with her! I'm on an Intel IMac, running 10.6.4, TB memory and Flash, etc. is all up to date. Hope she has fun on top of that casino!

 

Re:Post any Vault Cracker technical issues here only

[Post New]by ArtSCC on Jul 12, 10 5:49 PM
I finished cracking the safe at the Senator's house and the system took me back outside the house with the dog blocking my way. Now I can get back in the office but can't do anything. Effectively, I am frozen.

 

Re:Post any Vault Cracker technical issues here only

[Post New]by ArtSCC on Jul 12, 10 5:51 PM
Skipperbp32 wrote:
kelbelc wrote:
lindawithag wrote:I am stuck in the house in the library/office - the dollar hidden behind the painting above the desk - keeps reappearing - The first time I got as far as the painting morphing into a find the person game then my computer froze - I uninstalled, etc and same thing - it puts me at the fence with the dog but allows me to go into the house - can't get any farther along...bleh...


This is my problem, too. Has anybody solved this? I don't want to replay the whole game from the beginning.


I'm in the same place although my issue is getting the last hiddon object - a compass - that is hidden behind a set of books. disappointing game. Big Fish needs a better QA process.

 

Re:Post any Vault Cracker technical issues here only

[Post New]by Clover777 on Jul 12, 10 9:41 PM
I am stuck at the house..inside. According to the walkthrough I should be at chapter 4 the casino....i have already unlocked the safe but it has put me back to the room screen ...i move the picture and something falls out and the character says she will have to check out the safe, but thre is nothing to click on in the room...hin says that i should be clicking on the bookcase but when i do...the cursor lock comes on. my conclusion ...glich in the game. any answers?

 

Re:Post any Vault Cracker technical issues here only

[Post New]by satchmolady on Jul 13, 10 5:46 AM
routan wrote:same problem no script eror message downloaded it twice still the same problem

Yes, game will not run after updates and downloads! I don't even know what I'm missing. No response from BF yet even though I emailed them over 48 hours ago.

 
 
 
 
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