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Add me to the list of those that have hit the "demo wall". This is a really good game. Keeping my fingers crossed for a quick fix.
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Hi Fishies,
Just popping in to address the issue that some of you are experiencing where you can't get passed the trial section after the game has been purchased.
We apologize for the trouble, and we’re currently trying to gather as much information as we can. Could you please let me know:
- Did you download and play the trial version of the game before purchasing the game?
- What exact stage did you reach in the game when you got the message "You've completed the demo"?
Be sure to get in touch with Customer Support to flag the issues you are experiencing and if possible, add the answers to the questions above in your communication.
You can contact Customer Support by clicking on the green envelope  on the right to get to our Help pages, and then click " Contact Us" to the right of the screen to submit a support ticket.
Thanks!
bfgKenai
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DITTO...same problem after purchasing game.
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DITTO>>Same Problem..cannot continue after trial period!!??
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Thanks so much, Kenai - I have pm'd the info over to you (although re-reading it appears I need to send to CS - I got confused!) in order to avoid spoilers on the boards.
Thanks for trying to help with this issue :-)
Eris
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bfgKenai wrote:Hi Fishies,
Just popping in to address the issue that some of you are experiencing where you can't get passed the trial section after the game has been purchased.
We apologize for the trouble, and we’re currently trying to gather as much information as we can. Could you please let me know:
- Did you download and play the trial version of the game before purchasing the game?
- What exact stage did you reach in the game when you got the message "You've completed the demo"?
Be sure to get in touch with Customer Support to flag the issues you are experiencing and if possible, add the answers to the questions above in your communication.
You can contact Customer Support by clicking on the green envelope  on the right to get to our Help pages, and then click " Contact Us" to the right of the screen to submit a support ticket.
Thanks!
bfgKenai
I bought the game after the demo. The demo was over when the girl killed.
I started under a new profile, but had the same problem.
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dobbiemijnboekje wrote:
bfgKenai wrote:Hi Fishies,
Just popping in to address the issue that some of you are experiencing where you can't get passed the trial section after the game has been purchased.
We apologize for the trouble, and we’re currently trying to gather as much information as we can. Could you please let me know:
- Did you download and play the trial version of the game before purchasing the game?
- What exact stage did you reach in the game when you got the message "You've completed the demo"?
Be sure to get in touch with Customer Support to flag the issues you are experiencing and if possible, add the answers to the questions above in your communication.
You can contact Customer Support by clicking on the green envelope  on the right to get to our Help pages, and then click " Contact Us" to the right of the screen to submit a support ticket.
Thanks!
bfgKenai
I bought the game after the demo. The demo was over when the girl killed.
I started under a new profile, but had the same problem.
Same Here
Edited on 12/12/2011 at 4:49:36 AM PST
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i bought the game without downloading the demo.... and my game ended at the same point as dobbiemijnbekje's.
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Checked out the download size of this game elsewhere and other sites say the game is over 800MB, much bigger than the 277MB it's downloading after buying it here.
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Good game. I am in the same position as all the rest. Can't play past the demo. The game manager acknowledges the purchase. I downloaded the trial, played to the end of the demo, used a game club coupon to purchase, pressed the install button after the purchase and the game was activated. I don't know if the entire game was installed when I downloaded the trial or not, but no more of the game was installed after the purchase. My demo ended in Katherine's room. Heading for the green envelope now.
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Talked to a programmer pal & he said the problem with the game refusing to play past the demo sounds like a Link Error -
Instead of linking the Full Version to the Install Game Button it seems they may have linked the Demo instead
Big Oopsy Felix! - got the 'work experince kid' doing the links?
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Just adding my name to the list of frustrated would be players.
I suspect the "try" and "buy" buttons are both linked to the demo download.
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Add me to the list too.
Edited on 12/12/2011 at 5:09:07 AM PST
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fishiegamer wrote:
dobbiemijnboekje wrote:
bfgKenai wrote:Hi Fishies,
Just popping in to address the issue that some of you are experiencing where you can't get passed the trial section after the game has been purchased.
We apologize for the trouble, and we’re currently trying to gather as much information as we can. Could you please let me know:
- Did you download and play the trial version of the game before purchasing the game?
- What exact stage did you reach in the game when you got the message "You've completed the demo"?
Be sure to get in touch with Customer Support to flag the issues you are experiencing and if possible, add the answers to the questions above in your communication.
You can contact Customer Support by clicking on the green envelope  on the right to get to our Help pages, and then click " Contact Us" to the right of the screen to submit a support ticket.
Thanks!
bfgKenai
I bought the game after the demo. The demo was over when the girl killed.
I started under a new profile, but had the same problem.
Same Here
Me too!
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Time 7:28 AM, CST
I just purchased using a game coupon and only received the "trial" version of 227 MB.
I sent an email to customer service.
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eris348 wrote:
030352 wrote:OK so it seems everyone is having the same problem i don;t see any fixes yet come on bf get with it n fix the problem
Give them a chance! The game has only been out for 3.5 hours, and it isn't even released to non-BFG members until tomorrow. Not to mention that I am unsure what time it is where they are!
Maybe it is a more complicated fix, and they are working on it right now. Either way, there are so many games on this site to play whilst we are waiting
When Big Fish releases the games its midnight where they are so all the complaints are either going to have to wait till they wake up  or its being passed on to a 3rd shift crew to sift through. Either way, I think I'll wait and buy after the fix. Don't want to be in the majority and not be able to play.
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bfgKenai wrote:Hi Fishies,
Just popping in to address the issue that some of you are experiencing where you can't get passed the trial section after the game has been purchased.
We apologize for the trouble, and we’re currently trying to gather as much information as we can. Could you please let me know:
- Did you download and play the trial version of the game before purchasing the game?
- What exact stage did you reach in the game when you got the message "You've completed the demo"?
Be sure to get in touch with Customer Support to flag the issues you are experiencing and if possible, add the answers to the questions above in your communication.
You can contact Customer Support by clicking on the green envelope  on the right to get to our Help pages, and then click " Contact Us" to the right of the screen to submit a support ticket.
Thanks!
bfgKenai
I played the demo version and when the young lady was killed , the trial version ended.
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