abdulz69
Starfish
Starfish
55 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by abdulz69 on May 8, 12 2:44 AM
I also lost the three colored vials. They disappeared when I tried to use them. I tried downloading the game again, started over, and the exact same thing happened. This is really starting to get annoying. I know that I am not the only one with this issue. Will this problem be fixed, or will it be the same as with the Houdini game and left hanging. I don't mind waiting for a fix, I just want to know if there is going to be a fix. Other than that it is a pretty good game.

 
crowtrobot
Herring
Herring
318 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by crowtrobot on May 8, 12 12:08 PM
So if you accept the OpenAl and still can't get sound, go to CS? When you haven't played one second of the demo? Why waste the time? The devs should have done a better job. I am using a brand new Windows 7 computer (purchased a week ago). It can't be my computer that's the problem so the problem is the game. And if a demo has problems, likely the full game does as well. No chance I will buy this game.

 
puzzle_player
Squid
Squid
71 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by puzzle_player on May 8, 12 4:35 PM
I had played for about an hour and a half, exited the game and when I went back to play it started me from the begining. It didn't even save my profile. What a waste of time.

 
sionnach_dhu
Herring
Herring
305 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by sionnach_dhu on May 9, 12 6:50 AM
puzzle_player wrote:I had played for about an hour and a half, exited the game and when I went back to play it started me from the begining. It didn't even save my profile. What a waste of time.


I've had this issue twice, and am completely disgusted at this point. The first time, it happened after an "access error"; I deleted and reinstalled the game, and it seemed to correct the issue. I was 3/4 of the way through the game, with several hours invested in play, as of last night. But when I went in to play this morning, most of my progress has disappeared; I've been thrown back to a much earlier point in the game.

I'm really angry and disappointed - I'm loving the game itself, but what's the point of playing if I never know when I'm suddenly going to lose all my progress and have to restart??

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by bfgMonongahela on May 9, 12 9:35 AM
Hi Fishies,

If you're running into a problem with the game not saving your progress, it could be that something happened to the files where that information is saved on your computer. Here's an article that goes over some things you can try:

Why won't my game save?

The steps we give in any of our help articles are what we've found has worked in the past for customers. If you try those suggestions and are still having trouble, please get in touch with our Tech Support. These specialists will be able to really delve into to how the game is running on your specific system and see how best to get things fixed for you.

The information you give us about what you're experiencing can also really help us pinpoint any glitches in the game itself and, if possible, get a fix for them that much faster.

So please check out the post below, which goes over how to contact Tech Support and send them info about the issues you're having:

How do I contact Tech Support?

Thanks so much!



bfgMonongahela

 
LindaJ1956
Seahorse
Seahorse
25 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by LindaJ1956 on May 9, 12 12:21 PM
lovely62 wrote:I uninstalled the game and when i d/l again it seem to work fine for me this time..The sounds are awesome and so are the graphics..This will be a buy for me since I am able to play the game..


Getting the opposite; sound but no picture. Uninstalled and reinstalling it as I write this. Seems to be a buggy game Even my Norton says the game is unstable.

Edited on 05/09/2012 at 12:24:07 PM PST


 
gobaba
Starfish
Starfish
47 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by gobaba on May 9, 12 1:40 PM
I also lost the three colored glass vials. Since ppl here have re-installed the game with the same problem, I'm not going to do it. Have you ever noticed that game-stopping glitches always happen in the last 20 minutes of the game, and never the first 20? I'm going to hold out for a patch for awhile, and if it doesn't happen, I'll get a refund. Too bad, b/c it's a good game o/w.

 
LindaJ1956
Seahorse
Seahorse
25 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by LindaJ1956 on May 9, 12 8:08 PM
LindaJ1956 wrote:
lovely62 wrote:I uninstalled the game and when i d/l again it seem to work fine for me this time..The sounds are awesome and so are the graphics..This will be a buy for me since I am able to play the game..


Getting the opposite; sound but no picture. Uninstalled and reinstalling it as I write this. Seems to be a buggy game Even my Norton says the game is unstable.


Update: Updated drivers, uninstalled, reinstalled, giving up. Tooooo many bugs, hope someone fixes it sometime.

 

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by liagmai on May 9, 12 8:31 PM
sexxygamma wrote:It downloaded and now when I push play my screen starts blinking and doesn't start! helppppppppppppp!!!!!!!!!!!!!!!





im having same problem for this game and Tiger Eye.... contacted help desk tried what they suggested but didnt work.. screen still flashing...

 
bfgRhone
Manatee
Manatee
4,302 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by bfgRhone on May 10, 12 3:40 AM
Hi everyone,

Those of you seeing display errors and issues, if you haven't already, I'd recommend giving the steps in the below help article a go:

Game Crashing, Freezing, or Blank Screen

If you did all that already and found it didn't help, please get in touch with our Tech Support and one of our reps will be more than happy to work on this with you.

As for missing items, you could give uninstalling and reinstalling the game a try to see if that helps. Creating a new player profile can sometimes help as well, but keep in mind that doing this would require you to start over from the beginning.

Hope this helps!

bfgRhone

 
danilon
Guppy
Guppy
143 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by danilon on May 10, 12 5:25 AM
followed walkthrough instructions to the letter changed profiles to no avail - won't let me get past outside the school - walkthrough instructions unable to walk me through please help or re imburse my game coupon please

 
sionnach_dhu
Herring
Herring
305 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by sionnach_dhu on May 10, 12 7:40 PM
bfgMonongahela wrote: Hi Fishies,

If you're running into a problem with the game not saving your progress, it could be that something happened to the files where that information is saved on your computer. Here's an article that goes over some things you can try:



That article only gives two suggestions, neither of which apply to my computer; I AM the administrator of my computer, and my security software is NOT causing the problem.

And the problem is worse than just intermittently not saving progress when the game is exited.
Just now, I moved from a screen which was inside the school to the screen outside the school, and it RAN THE CUTSCENE FROM EARLIER IN THE GAME - the one you see the first time you walk into that scene - and all of a sudden the door was locked again. IOW, it threw me back to an earlier point in the game WHILE THE GAME WAS RUNNING.

This game is buggy, FULL STOP.

Edited on 05/10/2012 at 7:41:15 PM PST


 

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by RowanGolightly on May 10, 12 8:25 PM
limey_scale wrote:Did anyone else get a dialogue box from Creative Labs to open an OpenAL.32dll installer and other OpenAL files? When I clicked cancel (suspicious ) another box popped up and told me installation was incomplete. However, installation completed and activated the trial but when I clicked play, I got an Error Access Violation (I have a 1 year old Win7 laptop)


I had this problem too and also felt that the window opening was suspicious. And now the sound doesn't work. Do I need to uninstall and reinstall it?

 
cherbando
Guppy
Guppy
109 Posts

The Dreaded Dragging Cursor

[Post New]by cherbando on May 10, 12 10:24 PM
Again, another game where I am playing along fine and then my cursor starts dragging and jumping around. I tried removing the x in the cursor options but I am still having the same issue.
I just finished playing 'House of a thousand doors' with no problem, I just finished beta testing a new game , no problems. I think it must be this game.
I love you, Big Fish, but sometimes I think you are trying to hard to offer a new game every day. I would rather wait until the game runs smooth.

 
Lemonia
Seahorse
Seahorse
23 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by Lemonia on May 11, 12 1:54 PM
I really want to play this game, but I can't even install it. After downloading it just freezes and refuses to install. What can I do?

 
gamunds
Seahorse
Seahorse
23 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by gamunds on May 12, 12 9:40 AM
OK! So what's the problem Big FIsh??? There's sooo many issues with this game you need to give all of us a game credit! I've been a customer 6 years & this is the worst of technical problems ever and I have many many games thru you! The vials disappeared (need I remind you that it is very near the end of the game when we're to use them??) so I uninstalled & reinstalled the game, deleted my profile & started over (FRUSTRATING!) just to restart a new game which now will not allow the placement of the stepladder...this just isn't worth the hassles, and then we stand in a cue forever to get help? You need to take affirmative action immediately or you'll be losing many many customers...we're getting disgusted!

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by bfgSeine on May 12, 12 10:11 AM
Hi Fishies,

For those of you seeing an error with OpenAL, it may help to uninstall and reinstall the game, this time accepting the packaged OpenAL installer. You can find more information here on our help article on how to uninstall and reinstall your game:

Uninstall / Reinstall a Game

For Fishies seeing problems with cursor lag and freezing, you can view some troubleshooting steps you can try here:

Game Crashing, Freezing, or Blank Screen

Lemonia, if the game is not installing but goes through the download process, that may be caused by a Windows User Account Control prompt. You can view more information on adjusting settings that may help on this help article:

Installation Error 764

Of course, if the recommendations aren't working in those help articles, you can always contact our Customer Support team and they'll be happy to assist you. We want to make sure you can play your game!

I hope that helps!

bfgSeine

 
sionnach_dhu
Herring
Herring
305 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by sionnach_dhu on May 12, 12 2:44 PM
bfgSeine wrote:

Of course, if the recommendations aren't working in those help articles, you can always contact our <a href="http://forums.bigfishgames.com/posts/list/144284.page">Customer Support</a> team and they'll be happy to assist you. We want to make sure you can play your game!

I hope that helps!

bfgSeine


Sorry, but this does NOT help. Not in the slightest. I sent a message to the Customer Service team, waited nearly 48 hours the response, and the response I got was to be told that I'm the only person who's reported an issue with the game saving! They also ignored the part of my e-mail where I reported that the game reverted to an earlier state WHILE I WAS PLAYING IT.

 
thebud1
Squid
Squid
72 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by thebud1 on May 12, 12 5:56 PM
dont normally have a problem, but had problems with freezing up and got a pop up
regarding sound issues, I canceled it..didnt have any sound, I deleted the game after several issues!

 
Lab_Lover
Starfish
Starfish
51 Posts

Re:Post any Malice:Two Sisters technical issues here only

[Post New]by Lab_Lover on May 13, 12 5:20 AM
Bought this game during the sale, and started last night. No issues until this morning when I started to play. Game started out asking me to create a profile! All of my time last night was wasted. I do have administrative rights on my computer, so that's not the problem. Not sure I want to bother starting over after reading all the comments.

Well, I went ahead and entered my name to start again. I couldn't pick up anything, but when I clicked on the boat to go to the island, the game jumped me back to where I ended last night! Very strange. I was able to finish the game with no more glitches.

Edited on 05/13/2012 at 6:52:39 AM PST


 
 
 
 
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