Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by VikkiAndDorothy on Aug 28, 12 1:35 AM
Number 17 here. We're obviously not destined to go outside!

 
logbump
Seahorse
Seahorse
26 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by logbump on Aug 28, 12 7:26 AM
# 18 and no word back from Tech support.

 

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by VikkiAndDorothy on Aug 28, 12 7:46 AM
spoken to online chat - they are 'working with mac specialists' to get it fixed.

apparently, they will email me with the steps to sort it by the end of the day.

 
scs2
Squid
Squid
79 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by scs2 on Aug 28, 12 8:24 AM
Thanks, Vikki and Dorothy, for posting this status. Big Menongahela, is there any way that you can build some kind of status from tech support into these strings? There are currently 18 of us with exactly the same crash point (and not a single Mac review of the game which may be because none of us can play it). I know I've sent in my Dr. Felix and it looks like others have, too. I think your tech support people are great -- but as users, we have no sense of whether one person is working the problem or it's scattered among all of them and whether there's a target for getting it fixed. Presumably they're having to take time to answer 18 different users, some of whom have received more information than others, instead of having one Tech support post that says something like "We're aware of the crash issue at xyz point in the game; we currently have X Dr Felix's and could use (or don't need) more; we're in contact with the developer (or we think we can find a work around on our own) and will update here as soon as we have a projected fix date".
Seems it would save all of us time and angst.

 
pp44
Sea Anemone
Sea Anemone
6 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by pp44 on Aug 28, 12 5:59 PM
#19 same problem at the same point in the game.

 

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by SlipperFish on Aug 28, 12 6:52 PM
Weeeelllll... I guess I should've read the technical problems reports here before purchasing.

I just loved the game so much during the trial that I purchased and now Kaboom! It just crashes. It happened when I tried to chase the gardener after he ran from the rec room. And now the game won't restart (just quits immediately).

So I made sure my Flash was up-to-date. That my system was up-to-date (it is-- Mac Lion with oodles of disk space and 5GB o' RAM). Then tried to re-download the game and got a new and special error message: Error 769. And a link for more info, cool.

Went to the web page and that page says if you are a mac user then you should contact customer support. Sigh. Thought I'd look here to see if any others are having the same problem (and report mine in case others are looking).

At this point, I can't even install the game.

Too bad-- as it's one of the best I've played. I hope they fix it and then report it here when they do.


Edited on 08/28/2012 at 6:53:24 PM PST


 
shorenuf
Dolphin
Dolphin
7,281 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by shorenuf on Aug 28, 12 10:13 PM
Hi all -- I see a lot of posters here who have never posted in the Mac Forum. Please come join the fun! Please share at our forum what you learn from tech support about this issue too. I can assure you that with this many people reporting the same issue, will be on the case!

One thing is for sure-- Mac games have fewer issues than PC games, but they do happen. So you buy games and happily go play without looking around. The Mac Forum here is a very friendly place to share all about games and the Mac and even stuff in general.

Just go to Forums Home / Mac Gamers. See you soon!

Edited on 08/28/2012 at 10:15:17 PM PST


 
lynettewa
Seahorse
Seahorse
21 Posts

Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by lynettewa on Aug 29, 12 3:40 PM
bfgRhone wrote:If you are having problems getting the game to work correctly, we highly recommend going to our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>. Using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a> is always the quickest way to get technical problems resolved. Here are a couple of suggested articles that have helped solve some common problems with games in the past:

<a href="http://bigfishgames.com/help/index.html?rn=166"> Game Crashing, Freezing, or Blank Screen</a>
<a href="http://bigfishgames.com/help/index.html?rn=438">Game Compatibility</a>

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our <a href=http://bigfishgames.custhelp.com/app/home>Help pages</a>.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
lynettewa
Seahorse
Seahorse
21 Posts

Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by lynettewa on Aug 29, 12 3:41 PM
game loading after that it stop..

 
lynettewa
Seahorse
Seahorse
21 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by lynettewa on Aug 29, 12 3:43 PM
the game loads than stop i have reinstalled it the same thing happens?

 
bfgCimarron
Dogfish
Dogfish
1,902 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by bfgCimarron on Aug 29, 12 5:11 PM
Hi Fishies,

For those dealing with the crashing issue, thanks for your patience while we look into this issue. We'll keep you updated in the Forums if we get any more information. In the meantime if you'd like to work with a Customer Service rep with your purchase definitely don't hesitate to get in contact with them. This will help us better track issues as well.

How to get in contact with Customer Support

lynettewa, for freezing I would also get in contact with our Support team. The link on how to do that is above. In the meantime I would check out this help article here:

Game Crashing, Freezing, or Blank Screen

It goes over a few tips on how we've cleared this issue up in the past.

I hope this helps!

bfgCimarron

 
Mossy224
Lobster
Lobster
80 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by Mossy224 on Aug 30, 12 3:59 PM
I_Kare wrote:Make that 10...and in the same place. I've sent in an email to Tech, so I guess we'll wait and see.


Make that 11

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Aug 31, 12 2:28 PM
Hi Fishies,

I just wanted to swim in here and let you know that we just released an new Mac version of this game that address the progression block issue that many of you were experiencing.

You can read more about how to get the update in the post I've created here.

If you run into any trouble with the game even after getting the update, please continue to post in this thread so we can keep track of those issues and get you help ASAP.

Thank you!



bfgMonongahela

 

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by I_Kare on Aug 31, 12 4:38 PM
Oh wow, that was quick! Thanks so much...off to try it!

 
Mossy224
Lobster
Lobster
80 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by Mossy224 on Sep 1, 12 1:42 PM
Nina_C wrote:I'm having a problem with the fuse puzzle to get into the electrical room. A square in the bottom left won't let me put any wire onto it. I looked at a walkthrough and I have the puzzle completely right except for that square. If I can't put a wire there, I can't complete the puzzle, and I can't move on with the game. Help! Is anyone else having this problem?



I have the same problem.

 
booksmart
Seahorse
Seahorse
26 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by booksmart on Sep 1, 12 5:18 PM
Well, I guess I bought this game on the right day (mac user and no freezing in that place where others have had issues). BUT - like a couple of others, some very weird things are happening when I play the mini puzzles. First, in the Egyptian circles stories, I started to click the circles to switch them around and they just disappeared one by one as I clicked them. Then I noticed a hand appear in some empty circles so I clicked and a circle showed up somewhere else. I had to skip the game (which I HATE doing) because the game was so wonky. Next, in the switch connecting game, I too was left without one piece to complete the game (and I checked the strategy guide - I had it perfectly) because the first piece I clicked on... disappeared! Just gone, like the other game. I skipped this one too and headed into the Egyptian area. I was in a room where there is a box somewhere backstage and although for just a second a hand appeared, when I clicked to pick up the object, it stopped and now I can't pick it up and obviously I'm going to need that object so what do I do now? I get so frustrated when I contact customer service because even though they try to be helpful and we go through the diagnostic etc it's NEVER my computer. It's always the game and I always have to reinstall and start the game over again. This has happened with 4 games. I feel very strongly that if a customer is not satisfied with a game, they should not give you the reinstall line and just return your money.

 

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by ljcordner on Sep 2, 12 5:39 PM
I just wanted to say thank you for fixing my issue.

 

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by EmmyS1972 on Sep 27, 12 10:00 AM
I'm having the same issue a number of others have reported. I can't use the compresser nozzle on the bones in the tent interior scene. I have gone back through the walkthrough and have not missed any previous steps, but now I'm completely stuck. It's taken me 5 hours of play to get this far, and I'd rather not have to reinstall and go through it all again (even if I cheat and use the walkthrough, it will still take several hours to go through all the scenes again.)

I purchased the game after the "update" was made available, so I assume I got the corrected file. Is there ANYTHING I can do to get past this?

 

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by RowanGolightly on Feb 7, 13 4:16 PM
Lauradelenn wrote:I'm nearly at the end of the game, have spliced the three films into one to obtain the film, but didn't grab the cord before I exited that screen. Now when I return to the editing room and that screen, I see the cord but cannot grab it - is there some way to fix this glitch?

The game cannot be completed without the cord, and I'm not about to start all over.....


EXACTLY! So frustrating. I didn't grab the power cord and now I can't. Is this a glitch? I'm so nearly done and I've really enjoyed this game but to be so close to finishing and then not being able to is really annoying.

Help please?

 
bfgMonongahela
Manatee
Manatee
4,448 Posts

Re:Post any Final Cut: Death on the Silver Screen Collector's Edition technical issues here only

[Post New]by bfgMonongahela on Feb 7, 13 4:31 PM
Hi RowanGolightly,

I'm sorry you're having trouble at that spot too!

Please get in touch with our Tech Support Team so they can work on some troubleshooting with you directly. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.

Thank you!



bfgMonongahela

 
 
 
 
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