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Thanks so much for replying so quickly bfgMonongahela!!!
I had the game open in the background, hoping that I would be able to save. Doing the ESC more than once worked, so I'm happy.
I really appreciate your help!
petesmom2
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I brought the game and it installed fine but when I press enter after putting in the unlock code a message pops up saying unexpected error (13.6). What does that mean?
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Hi JACKIEBLUE4912 and welcome to the Pond.
I'm sorry you're having trouble getting this game to launch correctly!
With that particular error message, it would be best for you to get in touch with our Tech Support Team so they can work with you directly to get everything resolved. You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.
Thank you!
bfgMonongahela
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I cannot control my curser no matter what I do....I have tried 1st person and 3rd person and nothing seems to help. I have uninstalled and reinstalled the game 3x. The curser does not do what it should. If i have point and click it does not move. If I try to hold the left mouse it roams all over the place. Please help me for I am at my wits end.
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Hi Bridgelady,
I'm sorry you're having such trouble with this game!
Since the cursor is a part of the game display, it might help to update your video card and graphics drivers. We go over how to do that in our help article here.
If that doesn't help, please get in touch with our Tech Support Team so they can take a closer look at what's going on and work with you directly on some more specific troubleshooting.
You can contact them by clicking here to submit a support ticket via email. If you're a Big Fish Game Club member, you can also connect to Live Chat Support Monday-Friday 7:30am-4:30pm PST.
Hope that helps!
bfgMonongahela
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I've been playing the game and it's been working fine, but when I get the boiler puzzle it won't let me turn the knobs to lower the gas so I can continue. I'm not sure if it's a problem with me or the game, but it's very frustrating when I know just what to do and can't do it.
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