bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by bfgBaikal on Aug 30, 13 5:01 AM
Happy to see the bonus punches that were delayed have been pinged out and thanks again for you patience as we took care of this.

Just to mention that if your game is not functioning correctly, having tried the advice already offered, please get in touch with our friendly Tech Support Team.

They will be happy to provide more personalized help and also by having you contact us in this manner, it will allow us to collect info on what types of machines and set ups are experiencing issues, which will help as we work with the developer to address any problems.

Hope this helps and best of luck!

bfgBaikal

 
Lady_Cav
Barracuda
Barracuda
3,363 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Lady_Cav on Aug 30, 13 5:52 AM
I awoke to see that I had received my bonus punch, which filled up my card.

Thank you bfgBaikal and Customer Service!

 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by bfgDeveron on Aug 30, 13 11:21 AM
Thanks for letting us know Lady_Cav! I'm happy to hear that you got your bonus punch!

bfgDeveron

 
Janie42
Clownfish
Clownfish
598 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Janie42 on Sep 2, 13 8:19 AM
bfgBaikal wrote:
. . . Janie42 - For that memory access error you may need to update your video card drivers and Direct X. Here is a help article with more information . . .
bfgBaikal


thanks bfgBaikal--everything except .NET framework was already up to date, yet after I updated .NET to ver4.5, now all works perfectly for me, despite I'm not sure why that would make a difference?

* also, BFG has fixed my missing bonus punches from last Mon.

 
Cookyville
Guppy
Guppy
155 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Cookyville on Sep 2, 13 12:08 PM
Once the correct proportions are mixed in the bowl- you can't lift it on top of the heat

You click on the bowl- but nothing happens

Also- the rose you click to change levels stopped working in the hallway

I'm stuck- as w/o the potion- I can't move forward


CookyFish

 
Cookyville
Guppy
Guppy
155 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Cookyville on Sep 2, 13 12:12 PM
kangoods wrote:I am also having problems with the portal mixer puzzle. I also skipped it and it will not let me pick it up, can not do anything else with the game until I can get this puzzle. I roo the day that I bought this game, but lately on BFG that is not a new feeling. So sad as I have been a customer for many years.


SaDLY- EXACT SAME SITUATION HERE


CF

 
Cookyville
Guppy
Guppy
155 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Cookyville on Sep 2, 13 1:44 PM
I was mistaken

While this game has glitches- IF you read the list of subjects on this forum-

you will see the mixing bowl

Someone gave the right proportions & you can add even tho the bowl looks 'full'

This worked for me & I ended up with the potion

Try it

CF

 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by bfgDeveron on Sep 3, 13 9:36 AM
Hello Cookyville,

I'm happy to hear that the work-around worked for you, and thanks for posting that here. I'm sure this will help out quite a few of our gamers.

bfgDeveron

 

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by halloweenladie on Feb 16, 14 7:22 PM
I am having the same problem that PaulaSan is having. My game freezes on the first board on the safe. I can pick up the key and place it on the safe but the only thing that happens is that the key returns to the inventory box. It is so frustrating and I feel that the game should not be freezing on the first level.

 

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by slgibbs1 on Mar 1, 14 8:46 PM
I keep going to the dock and trying to pick up the wood. I tried every tool and nothing works. The walkthrough showed the hand simply picking up the board at the base of the winch. Why can't I pick up that last board to give to the chef?

 

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by slgibbs1 on Mar 2, 14 7:31 AM
Never mind! I reloaded the chapter and it's fixed.

 
 
 
 
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