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Edited on 10/19/2016 at 7:52:17 AM PST
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My name for four years was Lila but now someone else took it from me so I had to sign in as Apache2988 [Removed by Moderator]
Edited on 10/19/2016 at 7:52:00 AM PST
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I am still not able to access my old id I have contacted tech support but no update as yet.
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Hi Everyone,
The Moderation Team greatly appreciates players taking the time to let us know what they are experiencing with their game.
If players are having issues downloading the latest update or unable to access your original progress, please reach out to our Customer Support Team with your player ID(s). Just in case, I’ll include a help article below:
Finding Your In-Game ID
Please be sure to reply to every email received until your issue has been resolved. We definitely want to help get things up and running as they should.
Mazz_BigM, I’m sorry to hear that you are seeing a runtime error when trying to update this game. It is recommended to refer to the following help for troubleshooting steps Please pay close attention to step 2, “Update your video card driver.” If you find that the issue still persists, please let the support team know. A Dr. Felix Report along with your player ID is helpful.
moonfell, in regards to the ghost catching features, players can indeed capture ghosts in their game with ghost traps. This brings in the Trick-or-Treaters that will trade candy for ghost traps. For more information, please refer to threads below. With the avatars, there are indeed new ones such as a Ghost Bride that can be received from catching ghosts. I’ll also include a thread below with more information:
One thing I absolutely love in the fall update...
Ghosts
I'm a Ghost Bride!
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I’d also like to remind users of the Forum Rules when posting, specifically,
Keep posts family-friendly. Posts that contain defamatory, explicit, obscene, threatening, or offensive content will be removed.
Treat others with respect. Harassing, attacking, threatening, provoking, calling unwanted attention to, name-calling, insulting, or bothering other users, moderators, or Big Fish employees on the forums will not be tolerated. Play nice.
Make sure your posts are constructive and add to the conversation on the forums. Posting just to “level up” or “bump” discussions is considered SPAM. Posts that are not game related will be removed.
By keeping posts family friendly, respectful, and constructive, we help to keep the Forums accessible to everyone who would like to participate. We ask that users be respectful on the forums to ensure that this remains a respectful place.
Since this thread is designed specifically for update announcements, I’m going to go ahead and lock this thread. If players continue to experience technical issues, you are welcome to place your discussion in the following designated thread:
Post your Midnight Castle (PC) Technical Issues Here Only!
Thank you for your understanding. Feel free to PM any of the Active Moderators if you have any questions.
bfgBellerophon 
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Hi Everyone,
Great news! A new version of Midnight Castle (PC) is now available on the website. This update includes:
-A new achievement!
- Quests have been rebalanced
- Requirements to open 6 Zoom Zones have been reduced
- Requirements to craft the Bracelet of Seeing been reduced
- Cost to unlock certain areas, hidden object scenes, and zoom zones have been reduced
Please take note that the new Enchanted Amulet feature will be released shortly on all platforms. We will update the forums once we hear of more information from the appropriate teams.
This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:
1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'
If you run into any new issues after installing that update, please contact our Tech Support Team so we can look into it.
bfgBellerophon
Edited on 11/17/2016 at 3:09:45 PM PST
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Hi Everyone,
Great news! The new Enchanted Amulet feature is now available in the Midnight Castle (PC) platform. This feature should appear automatically in people’s games, and includes the ability to charge items to affect cooldown timers for Hidden Object Scenes.
If anyone isn’t seeing those Amulets in the game please contact our Technical Support Team HERE with your player ID. Our Reps are always happy to help. Steps for locating that ID can be found in the following help article:
Finding Your In-Game ID
I hope you all enjoy this new feature, and happy gaming!
bfgPanthalassa
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Hello Everyone Wonderful news! A new version of Midnight Castle (PC) is now available on the website. This update includes:
- Enjoy the start of a new event!
- 1 new character (Santa's Little Helpers).
- 3 new achievements.
- 4 new pets.
- 7 new avatars.
- 9 new Daily Quests for duration of event.
- Snow globe catching feature - unlocks at level 2.
- Changed art and music throughout game and morphing snowflakes to find.
- Added timers to display the countdown to the event's conclusion.
- Castle Challenge Month 5 begins! This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below: 1) Open your app and make sure you're signed into your account. 2) Click on the 'Options' cog on the top right-hand side of your screen. 3) Click on the 'Downloads' tab. 4) Select 'Manually' and click 'Check For Updates.' We want to apologize to players who saw a validation loop occurring when this update was first provided. Our teams discovered this issue upon release and was able to fix the issue and reset the update, which should allow players to download it now without any trouble. If you are still seeing the update loop or run into any new issues after installing that update, please contact our Tech Support Team so we can look into it. bfgIlinalta
Edited on 12/14/2016 at 4:22:45 PM PST
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Hi Everyone,
Wonderful news! A new version of Midnight Castle (PC) is now available on the website. This update includes:
- Bug Fixes and Optimizations
- Stay tuned for information on the upcoming feature : Puzzles!
This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:
1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'
If you run into any issues after installing this update, please contact our Technical Support Team so that we can look into it for you.
bfgBellerophon
Edited on 02/13/2017 at 1:05:03 PM PST
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Hi Everyone,
Exciting news! The Puzzle feature is now available in Midnight Castle (PC)! This feature should be appearing automatically in people’s games, and doesn’t require an update to be manually installed.
If anyone doesn’t see the Puzzle feature appearing after reopening the game we recommend contacting our Midnight Castle Support Team with your player ID and a Dr. Felix Report. Our Reps will definitely be happy to help, and steps for locating the ID can be found in the following help article:
What is an in-game ID?
I hope everyone enjoys the Puzzles, and happy gaming!
bfgPanthalassa
Edited on 03/03/2017 at 10:21:41 AM PST
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Hi Everyone,
Great news! A new version of Midnight Castle (PC) is now available. This update includes the following:
- New quests and levels to explore!
- Adjustments and modifications to the Puzzle Feature.
This update should download the next time you go to play your game. If anyone runs into issues applying this, or encounters any problems after the update is downloaded, please contact our Midnight Castle Support Team so they can be looked into.
I hope you all enjoy the updated game!
bfgPanthalassa
Edited on 03/14/2017 at 5:37:10 PM PST
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Howdy Everybody,
Excellent news! A new version of Midnight Castle (PC) is now available on the website. This update includes:
- The Spring Event, which begins soon!
- 1 new item.
- 2 new achievements.
- 2 new pets.
- 5 new avatars.
- 2 new Puzzles.
- Snow globe catching feature - unlocks at level 2.
- Changed art and music throughout game as well as added morphing eggs to find.
- Morphing eggs drop more coins and can also now drop event items.
- Added timers to display the countdown to the current event's conclusion.
- Castle Challenge 6 begins soon!
This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:
1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'
If there are any issues with the update, or if you'd like additional assistance applying it, please don't hesitate to contact our Midnight Castle Support Team. They will be sure to follow up quickly to help out further.
Thank you all for your patience, and we hope you enjoy the new update!
bfgIlinalta
Edited on 04/06/2017 at 8:23:05 AM PST
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Hello Everyone,
Excellent news! A new version of Midnight Castle (PC) is now available on the website. This update includes:
- 56 new quests
- 4 new areas
- 2 new characters
- 8 new hidden object scenes
- 12 new zoom zones
- 56 new inventory items
- 2 new puzzles
- Bug fixes and optimizations
This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:
1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'
If there are any issues with the update, or if you'd like additional assistance applying it, please don't hesitate to contact our Midnight Castle Support Team. They will be sure to follow up quickly to help out further.
Thank you all for your patience, and we hope you enjoy the new update!
bfgBellerophon
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Hello Everyone, Excellent news! A new update for Midnight Castle (PC) is now available. This update will be prefaced by a message stating, "Changes are afoot." Once this appears, the game will relaunch and a short download will take place. We apologize for any inconvenience this may cause if you are currently in the middle of play. This short download contains the following fixes:
-Reported Destiny Key side quests not appearing at Level 78. These should now appear for players.
-Reported difficulty of the assembly of the Fantasy Fan. Players should now be able to assemble this item. If you have any problems after this latest update, please contact our Midnight Castle Support Team with your Friend Code. They'll be happy to help. bfgBeruna
Edited on 07/08/2017 at 11:26:39 AM PST
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Hello Everyone,
Excellent news! A new version of Midnight Castle (PC) is now available on the website. This update includes:
- 88 New quests!
- 4 New areas!
- 1 New character and 7 changed characters!
- 7 New Hidden Object scenes and 10 new Zoom Zones!
- 3 New Avatars!
- 2 New Puzzles!
-The 9th Castle Challenge will begin soon!
-Pets in your inventory now indicate which reward chests they drop, as well as their drop rates!
-Wish Lists are no longer cryptic and should show the name of the item they want!
Be sure to also check out Trina's room!
This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:
1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'
If there are any issues with the update, or if you'd like additional assistance applying it, please don't hesitate to contact our Midnight Castle Support Team. They will be sure to follow up quickly to help out further.
Thank you all for your patience, and we hope you enjoy the new update!
bfgBellerophon
Edited on 09/19/2017 at 4:02:57 PM PST
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Hello Everyone,
I'm thrilled to let you know a new update for Midnight Castle (PC) is now available. This update will be prefaced by a message stating, "Changes are afoot." Once this appears, the game will relaunch and a short download will take place. We apologize for any inconvenience this may cause if you are currently in the middle of play.
This short download contains the following fixes:
-Reports of the Wise Dragon disappearing, preventing the completion of tasks. The Wise Dragon will now appear.
-Reports of a black screen after downloading the update to fix "Missing Arabella."
If you have any problems after this latest update, please contact our Midnight Castle Support Team with your Friend Code. They'll be happy to help.
bfgBeruna
Edited on 09/29/2017 at 4:57:29 PM PST
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Hello Everyone, Excellent news! A new version of Midnight Castle (PC) is now available on the website. This update includes:
- Preparations have begun for the upcoming Fall Event! This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below: 1) Open your app and make sure you're signed into your account. 2) Click on the 'Options' cog on the top right-hand side of your screen. 3) Click on the 'Downloads' tab. 4) Select 'Manually' and click 'Check For Updates.' If there are any issues with the update, or if you'd like additional assistance applying it, please don't hesitate to contact our Midnight Castle Support Team. They will be sure to follow up quickly to help out further. Thank you all for your patience, and we hope you enjoy the new update! bfgIlinalta
Edited on 12/06/2017 at 3:00:59 PM PST
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Howdy Everyone,
Great news! A new version of Midnight Castle (PC) is now available on the website. Thank you iOS and Android players for your patience while our teams get that update out to those devices.
The update on December 4, 2017 included:
- over 90 new quests
- 3 new areas
- 3 new characters
- 5 new HO scenes
- 7 new zoom zones
- 4 new puzzles
- Preparations have begun for the upcoming Winter Event!
On December 6, 2017, a small update was provided to resolve an issue with an avatar not displaying appropriately.
This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:
1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'
If there are any issues with the update, or if you'd like additional assistance applying it, please don't hesitate to contact our Midnight Castle Support Team. They will be sure to follow up quickly to help out further.
Thank you all for your patience, and we wish you happy gaming!
bfgIlinalta
Edited on 02/07/2018 at 5:26:32 PM PST
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Hello Everyone, Excellent news! A new version of Midnight Castle (PC) is now available on the website. This update includes:
- A new Castle Challenge
- 3 new avatars
- More than a little of the Ghostly Messenger's mischief! This update should be available after opening the game. A content download window will appear where new content will be downloaded from our servers and then applied to the game. If there are any issues with the update, or if you'd like additional assistance applying it, please don't hesitate to contact our Midnight Castle Support Team. They will be sure to follow up quickly to help out further. Thank you all for your patience, and we hope you enjoy the new update! bfgBeruna
Edited on 02/15/2018 at 3:44:15 PM PST
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Hello Everyone,
Great news! A new version of Midnight Castle (PC) is now available on the website. Thank you iOS and Android players for your patience while our teams get that update out to those devices.
- The Spring Event for 2018 has sprung!
- 3 new HO scenes in a new Spring themed private room available for the event!
- 3 new achievements
- 3 new pets
- 6 new avatars
- 2 new puzzles
- 1 new Private Room
- Enchanted Egg catching feature with 27 new Eggs (Bunnies, Chicks, and Mice) in addition to previous Enchanted Eggs to collect!
- Updated art and music throughout game
- The new Castle Challenge begins soon!
- Seasonal event pets now have an icon indicating which event they are from.
This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:
1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' cog on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'
If there are any issues with the update, or if you'd like additional assistance applying it, please don't hesitate to contact our Midnight Castle Support Team. They will be sure to follow up quickly to help out further.
Thank you all for your patience, and we wish you happy gaming!
bfgBeruna
Edited on 03/23/2018 at 12:49:26 PM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif){kind=icon}
by Apache2988 on Oct 19, 16 5:30 AM
