bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by bfgBellerophon on Apr 15, 15 12:43 PM
Hi everyone,

I just wanted to pop in here since a lot of players are still experiencing issues on the Mac computers. If you haven't done so already, please contact our Customer Support Team. They are always willing to offer troubleshooting steps. By contacting them it also helps to report and keep track of the issues.

Feel free to PM any of the moderators if you have any questions.

bfgBellerophon

 
Cygnata
Seahorse
Seahorse
38 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by Cygnata on Apr 15, 15 8:04 PM
Morphing objects are randomly not generating! I restarted the game because I thought I'd missed one by accident. However, now an object that I KNOW I got the first time just isn't there! First it was the gnome by the crossroads, now it's the skull in Nightsville. I know I'm still one short, and I got all of them up to that point, thanks to a checklist compiled from the strategy guide. The skull simply isn't generating!

 
Cygnata
Seahorse
Seahorse
38 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by Cygnata on Apr 16, 15 7:47 AM
On a third attempt, NONE of them are generating. >.<

 

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by alkasha on Apr 16, 15 6:02 PM
I was playing the game just fine until I got to the Sheriff's house in the cellar and now I can not go any further. I have looked at the guide and am doing what it says but the game will not let me go where I need to go.

 
Opsimath
Starfish
Starfish
42 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here

[Post New]by Opsimath on Apr 21, 15 12:41 PM
dakini wrote:Got all the way to finding the owlman's house and suddenly the screen for the game is black. The map and strategy guide are there but the last of the 4 map drawings has gone black so I can't get to the next scene.


Well I am at the same spot, black screen and all. It 's been almost a month yet I see no tech response to this issue nor does there seem to be a fix. I cannot progress so continuing is pointless. Is there really technical support here?

 

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by cilene687 on Apr 22, 15 4:56 AM
I was able to pick up the ax blade, but am unable to pick up the red hanky,
so I can't move forward in the game, I am stuck. I have deleted and re-downloaded the game and tried every mode, but no luck. I am playing using a desk top
computer, Is there a solution to this problem?

 

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here

[Post New]by GrandmaLaurie on Apr 24, 15 7:18 PM
vivorock wrote:Got all the way to the oilman's house and a hidden object scene looking for pairs. One item to find - two paintbrushes, the hint confirms this, but can't pick them up.


I have this problem too. Is there a solution or are we just posting the problems? My cursor will light up the yellow brush (although it's hard and it was hard to find the tiny spot that would light it up) and I can't light up the red brush at all.

 

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by gracelove2 on Apr 25, 15 4:45 AM
In the demo, there seems to be misalignment on many things I go to pick up. I have to hover the cursor slightly off the actual image in order to pick up many items. Very frustrating. Love this game, but do not want to purchase if I will have this issue.

 

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by dragoncat453 on Apr 27, 15 1:25 PM
I've downloaded this game twice. It won't open. The error message doesn't have the correct name of the game, just a fragment. So I'm thinking it didn't download properly or intact. Big Fish just offers me a new game but I really like this series. Any thoughts? Mac OSX Version 10.7.5.

 

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by slynnfree on Apr 28, 15 9:42 AM
I purchased this game because I have always thought the Mystery Trackers games were top notch. This game freezes on the loading screen each time I try to load it. At the fair/carnival ground, I had retrieved the button for the coin operated machine after placing the figure. When I returned to this site, I try clicking on the machine and it is dead. I have tried several times and it is like clicking onto background. This game appears to have quite a number of issues. I request the game be fixed so I can re-load a game that works.
My OS is Win 8.1
Sherry

 
bonggamer
Guppy
Guppy
111 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by bonggamer on Apr 29, 15 6:19 AM
Just saw that the SD version of this game has been released. Does this mean that the CE version has also been de-bugged??? Updates will help BFG. Thanks

 
drs63
Sea Anemone
Sea Anemone
1 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by drs63 on Apr 30, 15 5:37 PM
In mansion hallway, doing item search on stairwell. Was able to "collect the pairs' for all items except the paint brush. Will not let me click on them, no matter how much clicking I do. I can click on other things like hints, menu, map... just not this item. Cannot move forward in game with out completing this search. Very frustrating!

 
bonggamer
Guppy
Guppy
111 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here

[Post New]by bonggamer on May 1, 15 9:24 PM
drs63 wrote:In mansion hallway, doing item search on stairwell. Was able to "collect the pairs' for all items except the paint brush. Will not let me click on them, no matter how much clicking I do. I can click on other things like hints, menu, map... just not this item. Cannot move forward in game with out completing this search. Very frustrating!

drs63: that is one of the major bugs. I had to reset the game twice and then finally it happened. After multiple clicks. If you want to move forward - then you need to rest the game and play from the start. When you come to that HOG, keep clicking on the paint brush first before finishing the rest. Use the hint button to point at it and very quickly start clicking madly.

 
GimmeAHint
Seahorse
Seahorse
23 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here

[Post New]by GimmeAHint on May 1, 15 11:02 PM
To those having trouble with the PAINTBRUSH in MAC, to get the top paintbrush to light up, I clicked to the left of the actual paintbrush near the top of the handle. Clicking on the paintbrush itself didn't work. The yellow paintbrush lit up when I clicked at the very bottom of the bristles. I had a similar problem with the underwater scene where and object wasn't selected, I believe it was the statue and clicking to the left of it worked.

This game is a mess of glitches and clicks that don't work. I can't tell you how many times I tried to place the chisel on the jar to use with the stone and it never took it until I clicked the Help button. I had problems with picking up stuff in front of the mine as well.

Edited on 05/01/2015 at 11:03:32 PM PST


 
donald147
Lobster
Lobster
98 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here

[Post New]by donald147 on May 2, 15 3:27 AM
I'm in the Owlman's house hallway and have an issue in that things are outside my screen. According to the strategy guide the morphing object is at the top of the scaffolding on the right side, but that's right where the big thing is that holds your clues and makes deductions. Help?

Edited on 05/02/2015 at 3:31:56 PM PST


 

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here

[Post New]by ShirleyOstrander on May 3, 15 12:02 AM
superjules wrote:Stuck in Nightsville. On the first screen in the town, I've clicked on the area with the planks, axe part, and red cloth. I couldn't pick up the axe and red cloth so I moved on to other tasks, pried up the boards, and then grabbed the gear part using the magnet. I thought that would allow me to pick up the axe part and rag. Instead, the game automatically closed out the window and now I am completely stuck. I need those items to proceed further in the game but I can't even click back to where they were located. Unless I start the game over completely and try again to get those items (with possibly the same result of being unable to pick them up), I'm not sure what else to do. Incredibly frustrating.

Using MAC OSX 10.10.2


Same problem here - windows 8.1

 

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition her

[Post New]by Starfishyeti on May 3, 15 6:50 AM
madmardi wrote:I also have to force quit this game. Cursor doesn't seem to work very well, takes a few goes to get the "hand" to appear over objects. Now am in the Owl Man's House, can't pick up the yellow paintbrush in the matching pairs HOG. Really frustrated. I do not believe we should have to re-start, re-load, send a dr felix report. If there is more than one person having the same issues, there is a problem WITH THE GAME, not the player's computer.


I'm having the same problem with the paintbrush. In fact, picking things up or selecting them have been hard all the way through this game. The curser is extremely unresponsive.
I'd rather not have to reinstall the game. I had to do that with another game recently - in fact I've had to do that more often than I'd like. Customer support is great, but that isn't the issue.
I'm running Mavericks and the OS is totally up to date.

Edited on 05/03/2015 at 6:54:59 AM PST


 

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by ShirleyOstrander on May 3, 15 1:16 PM
continue to have problems with the hanky and axe blade - sent a note to customer service...I can get a free game or I can troubleshoot.

This issue has been documented for well over a month now but no real answer from BFG? Seriously!?!

I'll go get my free game but this is ridiculous.

(win 8.1 - unable to progress has nothing to do with hardware, has to do with programming!)

 
GimmeAHint
Seahorse
Seahorse
23 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Nightsville Horror Collector's Edition here.

[Post New]by GimmeAHint on May 3, 15 3:24 PM
The morphing objects in the HOPs stopped working and the pop-up indicator that showed morphing objects and the shells collected just disappeared from the screen, never to return. I have no idea if I got all the shells.

Also, I had to switch from custom mode into casual because the helpful messages were stuck and I kept getting the same message about how I needed oars over and over again.

Had difficulty picking up objects in many scenes and HOPs in the bonus game; had to click around the objects instead of on them to select them.

 
MoreOver
Clownfish
Clownfish
853 Posts

Re:abandon fair ground

[Post New]by MoreOver on May 3, 15 5:28 PM
KDinMD43 wrote:I placed the second jouster knight on the "legend" machine at the abandon fair ground and now cannot access it to play the game there. I tried hitting the hint button and it keeps circling to the "legend" . Now I don't think I can advance further? Anyone else have this problem?

KDinMD


Yes, I have the same problem. I cannot access the machine after taking the red button and inserting the knight figure.

Waiting for resolution as always.

 
 
 
 
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