Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Holiday Jigsaw: Thanksgiving Day here

[Post New]by Daxadillion on Nov 11, 15 12:39 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

PLEASE NOTE: I cannot help you with any tech issues so would like you to stop sending me PMs for advice that I cannot answer. Post your tech issues in the game forum and someone should be able to deal with it. Thank you

Edited on 11/11/2015 at 8:33:48 AM PST


 

Re:Please post any TECH ISSUES for Holiday Jigsaw: Thanksgiving Day here

[Post New]by Marinersfan04 on Nov 11, 15 4:47 AM
I get an error message, "The game cannot run with your current screen resolution" when I try to play the game. What is the correct screen resolution for this game? I've tried four different ones and none of them work. Thank you.

Playing on a Sony Vaio laptop with Windows 10 (and updated drivers).

Edited on 11/11/2015 at 4:58:31 AM PST


 

Re:Please post any TECH ISSUES for Holiday Jigsaw: Thanksgiving Day here

[Post New]by shelterhill on Nov 11, 15 5:10 AM
Probably the highest, like 1966..or something, I have had this with numerous games now..

Losing the will to play..

 

Re:Please post any TECH ISSUES for Holiday Jigsaw: Thanksgiving Day here

[Post New]by Marinersfan04 on Nov 11, 15 7:38 AM
I've got it on the highest it will go (1600x900). Also tried the next three down from that. None of them work!

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Holiday Jigsaw: Thanksgiving Day here

[Post New]by bfgBellerophon on Nov 11, 15 8:34 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
jeswanson
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Holiday Jigsaw: Thanksgiving Day here

[Post New]by jeswanson on Nov 14, 15 1:21 AM
I keep getting an error message when trying to access saved puzzles and then the game crashes.

Edited on 11/14/2015 at 7:12:59 PM PST


 
1Babi
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Holiday Jigsaw: Thanksgiving Day here

[Post New]by 1Babi on Nov 20, 15 11:27 AM
If I save a puzzle because I haven't had time to finish when I go back to retrieve it, it says some ridiculous percentage of 400 or more and I can't finish the puzzle. I have deleted and reinstalled it several times and I still can't retrieve any saved puzzles.

 
 
 
 
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