Won't authenticate, no response from technical support

[Post New]by geoffn on Nov 13, 15 9:21 AM
Hi,

I have the same problem that many people on the forum have reported -- upon purchasing the game via Unlock Now, the game is stuck on "Authenticating". I've left it overnight and nothing happens. I've restarted the iPad, I've deleted and reinstalled the game, nothing fixes it.

The last time someone posted about this, the mods redirected to this page, where no one gets a response:
http://forums.bigfishgames.com/posts/list/100/255351.page

I've emailed customer support and have not even been given the courtesy of a response.

To have a purchased item not function and receive no support is a joke.

The fact that this has been reported for over two years and is still not fixed is beyond belief.

Fix this or refund the money, and warn people not to waste their time with this.

Geoff

 
 
 
 
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