stopped working today and need help

[Post New]by IRISHROOTS2 on Nov 17, 15 1:44 PM
The game worked last night and today it won't open any puzzles to play. I uninstalled, restarted and then installed again and all the photos are Black and still nothing works. I am running Win 7 Pro. Any ideas?

9,130 Posts

Re:stopped working today and need help

[Post New]by bfgBellerophon on Nov 18, 15 1:08 PM

I'm sorry to hear that when playing this game, you received a black screen. It may be helpful to look at the following help article for hints:

Game Crashing, Freezing, or Blank Screen

If you find that you are still seeing the black screen and nothing is working, please contact our Technical Support Team with a Dr. Felix Report. They can definitely help to look into this for you.


Go to: