blank gray screen

[Post New]by drywallguy on Nov 22, 15 1:20 PM
I downloaded and installed the game TWICE. I click "play" on the game manager, then get the "bigfish" logo during startup, then nothing. Gray screen. All my other games run flawlessly. Even the first Return to Mysterious Island. Any Ideas?

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:blank gray screen

[Post New]by bfgBellerophon on Nov 23, 15 12:08 PM
Hi drywallguy,

I'm sorry to hear that after downloading this game, a gray screen appears. It may be helpful to look at the following help article to ensure that your video card driver is up to date:

Game Crashing, Freezing, or Blank Screen

If you are still having issues, please reach out to our Technical Support Team with a Dr. Felix Report. They are always willing to help further troubleshoot.

bfgBellerophon

 
 
 
 
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