Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Treasures of Egypt here

[Post New]by Daxadillion on Dec 1, 15 12:36 AM
A thread for any tech issues you may have. Please also include the operating system you are using.


Edited on 12/01/2015 at 6:36:24 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Treasures of Egypt here

[Post New]by bfgBellerophon on Dec 1, 15 6:36 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 

Re:Please post any TECH ISSUES for Treasures of Egypt here

[Post New]by gsdfish on Dec 1, 15 7:01 PM
I can't get this to run. I am using Windows 10 with an Intel i7 CPU. I reinstall the Big Fish game app but it still won't run. I only get this error message: "Access violation at 0x0051911A (tried to read from 0x00000084), program terminated." I have already wasted too much time trying to get this thing started. Everything else on this computer works fast and when I need it!

 

Re:Please post any TECH ISSUES for Treasures of Egypt here

[Post New]by linyoung on Dec 2, 15 1:52 PM
I don't know if this will help you, gsdfish but I am running Win 10 on my new PC and have gotten a similar message on a different game. What I had to do was to go to the Display setting and change it back to 100% (recommended setting) rather than the 125% I'd set it at prior. Hope it helps. I've been playing this game all day; it's really fun, so I hope you're able to work it out.

 
 
 
 
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