Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Haunted Legends: The Secret of Life here

[Post New]by Daxadillion on Dec 4, 15 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 12/04/2015 at 7:09:28 AM PST


 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Haunted Legends: The Secret of Life here

[Post New]by bfgWaimea on Dec 4, 15 7:10 AM
Hi Everyone,

If there's trouble with getting Haunted Legends: The Secret of Life to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 
hibtug
Starfish
Starfish
44 Posts

Re:Please post any TECH ISSUES for Haunted Legends: The Secret of Life here

[Post New]by hibtug on Dec 4, 15 7:18 AM
I´m playing Windows 10. Downloaded the free trial but received a violation code and program terminated

 
sexxygamma
Guppy
Guppy
106 Posts

Re:Please post any TECH ISSUES for Haunted Legends: The Secret of Life here

[Post New]by sexxygamma on Dec 4, 15 5:46 PM
I am getting a very weird invalid error...invalid access to memory location!!! when I am trying to download game to BFG Manager.. PLEASE HELP I have written before with NO RESPONSE ON ANOTHER GAME, SO I HOPE I GET ONE THIS TIME ON THIS!? I AM RUNNING MOZILLA FIREFOX WINDOWS 10

 

Re:Please post any TECH ISSUES for Haunted Legends: The Secret of Life here

[Post New]by LilFi12345 on Dec 6, 15 1:29 AM
I purchased this game. I am using windows 8 on a PC.
The game will not start. Nothing black screen. I have deleted it and downloaded again and same thing. I have to go to task manager which says the game is not responding and end the task.

Edited on 12/06/2015 at 1:32:31 AM PST


 

Re:Please post any TECH ISSUES for Haunted Legends: The Secret of Life here

[Post New]by LilFi12345 on Dec 6, 15 2:10 PM
It is working now on and off I have managed to finish the game. It was quite good in the end.

 

Re:Please post any TECH ISSUES for Haunted Legends: The Secret of Life here

[Post New]by cyanne64 on Jan 25, 16 6:09 PM
This game takes forever to move around! You have to wait much too long after you click the cursor and then you can't move it and it goes back several locations. I didn't even want to finish the trial, much less buy the full version due to such!

 

Re:Please post any TECH ISSUES for Haunted Legends: The Secret of Life here

[Post New]by graygranny_21 on Mar 1, 16 4:04 PM
I'm receiving the same error.... access violation...program terminated. Has there been any solution? I'm on Windows 10, have all the most recent updates. Thanks!

 
FNCFNC
Jellyfish
Jellyfish
18 Posts

Re:Please post any TECH ISSUES for Haunted Legends: The Secret of Life here

[Post New]by FNCFNC on Apr 23, 16 1:23 PM
on MAC glass jar does not show on door for me to collect fire flies

 
 
 
 
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