Please post any TECH ISSUES for Haunted Hotel: The X here.

A thread for any tech issues you may have. Please also include the operating system you are using.

anyone else having trouble breaking the vase??

The screws for the ladder have disappeared and I can't repair same. Click on hint and it goes to the blank space (still pink) where the screws were.

Hi Everyone,

If there's trouble with getting Haunted Hotel: The X to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

Hi oasis53 and susieq12,

From what's been described here, it's possible that you may be experiencing glitches that have resulted in stopping points. These can be passed by restarting the game or even starting a new profile. If we receive additional reports of these issues and/or our team is able to reduce them, we can definitely pass this along to the developer.

If you'd prefer not to restart the game or if restarting hasn't worked, I definitely recommend that you contact our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always glad to help.

Thanks for your patience,

bfgWaimea

Got the screws and they disappeared from my inventory..... Soooo I cannot fix the ladder.... Sooo I cannot proceed any further !!

The screws have also disappeared from my inventory, leaving a blurry pink spot.
I quit the game and came back to it this morning, and the screws had been returned to the inventory.

Game starts working fine then after about 15 minutes it starts getting draggy and parts of the images disappear into a black area. If I stop the game and open again it's the same thing so I have to keep doing this.
Using Windows 7 on a PC

The background graphics kept disappearing while I played this game's demo on my older Windows XP system. Only the active areas remained in the foreground; everything else was gone, including the menu, inventory, etc. This problem seemed to occur (inconsistently) when I displayed the map or when an image box opened with something to do as part of the gameplay.

To restore the background, I had to back out to the menu and then return to playing. I've never experienced a similar problem with any other game.

I was just playing the demo to see whether I liked the game, so I didn't try reinstalling. I'm interested in purchasing this game, but only if the background graphic glitch can be solved. I came to this forum to see whether anyone else had reported this issue, but I seem to be the first.

The Finial puzzle keeps freezing, can't click on game clue, skip or move anything on the puzzle. Already played it twice. I don't want to start over

This game and two other from a special deal will not open at all! Even tried a different browser.

Lately, having too much trouble with big fish games.
Mac OS X 10.6.8