2,837 Posts

Please post any TECH ISSUES for Royal Jigsaw 3 here!

[Post New]by bfgWaimea on Dec 11, 15 2:49 PM
Hi Everyone,

If there's trouble with getting Royal Jigsaw 3 work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support Team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

For your convenience, the old tech thread for this game is here:

Please post your TECH ISSUES for Royal Jigsaw 3 here

If you're unable to get a game working properly using our Help pages or the tips posted here or in the old thread, please get in touch with our Customer Support team. You can find a link to contact our Support Team on the front page of our Help pages.

Contacting our Support Team will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

16 Posts

Re:Please post any TECH ISSUES for Royal Jigsaw 3 here!

[Post New]by jbglaze on Dec 12, 15 12:29 AM
I haven't seen anyone else post about this, but almost ALL the puzzles I open, once I hit modify and choose the number of pieces, the colors distort. Mostly, everything turns blue but some turn blue and a peachy tan. There doesn't seem to be a way to change color settings. I have a brand new Toshiba laptop and haven't had any color issues with anything else. Help?


Re:Please post any TECH ISSUES for Royal Jigsaw 3 here!

[Post New]by gturtle on Mar 21, 16 8:53 AM
I have just started to have the same issue. Did you ever find a solution? Working puzzles all in shades of blue is no fun.


Re:Please post any TECH ISSUES for Royal Jigsaw 3 here!

[Post New]by goodwitchglynda on Apr 29, 16 2:52 PM
Same problem here.

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