Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Laruaville 4 here.

[Post New]by Daxadillion on Dec 14, 15 12:39 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 12/14/2015 at 6:35:04 AM PST


 
ajwiggin
Starfish
Starfish
56 Posts

Re:Please post any TECH ISSUES for Laruaville 4 here.

[Post New]by ajwiggin on Dec 14, 15 2:17 AM
Using Windows 10, game downloaded fine but when attempting to play shuts off my computer. Restarted computer and attempted to play game several times without success.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Laruaville 4 here.

[Post New]by bfgBellerophon on Dec 14, 15 6:35 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Laruaville 4 here.

[Post New]by bfgBellerophon on Dec 14, 15 6:40 AM
Hi ajwiggin,

I'm sorry to hear that there is some trouble getting this game to work on your Windows 10 computer. If you haven't already, please ensure that you are on the most current version of Windows 10 as an update was released. I'll include steps below:

1. Open the Start menu and select Settings
2. Select Updates and Security and then Windows Update
3. Make sure that the check box for Check online for updates from Windows Update is selected and then click on Check for Updates
4. Make sure to download and install all critical updates. Once the updates are complete, restart your computer and try downloading or playing your game again

If you are still having issues, please contact our Technical Support Team with a Dr. Felix Report. They will be happy to further assist!

bfgBellerophon

 
azrt
Starfish
Starfish
50 Posts

Re:Please post any TECH ISSUES for Laruaville 4 here.

[Post New]by azrt on Dec 15, 15 6:53 AM
game downloaded easily-First scene played- but screen freezes up immediately on first match game. Deleted and reloaded game-restarted computer

 
 
 
 
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