Please post any TECH ISSUES for Christmas Stories: Puss in Boots here.

A thread for any tech issues you may have. Please also include the operating system you are using.

Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

I purchased the CE of this game, demo ran fine, but after I bought it, I never got to play it because it wouldn't open, TRIED everything possible, but NOTHING worked.

I really loved this game, so was wondering if anyone knows, or had experience with, not being able to play the CE, but was able to play the SE version?
I can't find out just by playing the this SE demo, because the demo did play with no issues in the CE, it was after buying, that the game wouldn't open.

If anyone has experience with this same issue, but was able to open and play this SE version, after purchase, your help would be greatly appreciated?

Hi quarlesqueen,

I'm sorry to hear that there is some trouble getting this particular game to open on your computer. It may be helpful to look at the following help article to ensure that everything is up to date with your video card driver:

Game Crashing, Freezing, or Blank Screen

If you are still having trouble getting the game to open, the following help article contains further troubleshooting steps:

Run Game as Administrator

You are also welcome to reach out to our Technical Support Team with a Dr. Felix Report. They have the tools to further assist. Please also provide them with what troubleshooting steps you have taken so far. They are always willing to help!

bfgBellerophon

Hi...I had no problem downloading the CE Trial but was unable to download the SE which I purchased today until I uninstalled the Game Manager and re-installed it - now all is fine!
Merry Christmas!

i loved this game and wanted to purchase but it ran soo sloooww on my mac.I always got the rainbow spiral when changing locations in the game. the graphics are adorable and was wondering if the game had bugs that can get corrected? I played the standard edition, would consider getting the CE if I knew it would run better

Couldn't get the frame to work in toy shop that would allow me to dust the register.
What do i do?

I have lost Simon at the duel. He totally vanished!