Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by Daxadillion on Dec 29, 15 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 12/29/2015 at 6:26:28 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by bfgBellerophon on Dec 29, 15 6:26 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
LD3333
Seahorse
Seahorse
31 Posts

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by LD3333 on Dec 29, 15 8:01 AM
Just as in the previous games in this series, the widescreen option does not work.
When will this be fixed?

 
BEN1972
Squid
Squid
63 Posts

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by BEN1972 on Dec 29, 15 10:25 AM
The only way I can play the game where everything is visible in windowed mode.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by bfgPanthalassa on Dec 29, 15 11:18 AM
Hi Everyone,

I'm sorry to hear that there's been some issues with the display modes in this game. We encourage taking a look at our help articles for steps on resolving issues like these. I suggest trying the steps in this help article:

Screen Resolution

If this doesn't resolve the issues you're seeing, we recommend contacting our Technical Support Team HERE with a Dr. Felix Report. Any one of our Reps will be happy to take a look.

Thank you for your patience.

bfgPanthalassa

 

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by CrownedHeads on Dec 29, 15 1:37 PM
I emailed the developer regarding the issue of Wide Screen not working and he explained that it will only work on video cards that are capable of 1366 × 768 resolution. This resolution is common to inexpensive Notebook computers.

The developer also stated he would address this problem in an update for the previous game in this series. This was back in April, and unfortunately he never updated the game.

If your video card cannot display 1366 × 768, you will not be able to see the entire screen unless you play it in Window mode.

 
blynn06
Jellyfish
Jellyfish
12 Posts

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by blynn06 on Dec 29, 15 3:49 PM
Game was choppy. could not control the pointer. needed task master to get out of the game.

 

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by candyelvis on Dec 30, 15 10:52 AM
I love these types of solitaire, but the game is choppy and had to use task manager to get out of it, after 5 minutes of not being able to play even one hand.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by bfgPanthalassa on Dec 30, 15 2:58 PM
Hi Everyone,

I wanted to stop by to address the issues people have been seeing in the game.

CrownedHeads, I'll pass along your post. While I'd like to be able to confirm future updates, the Forum Moderation Team isn't given advanced information about any updates. However we'll absolutely post in the forums after information becomes available.

blynn06 and candyelvis, I'm sorry to hear there's been choppiness in the game. I recommend looking at the following help article, which has steps for resolving this sort of issue:

Game Crashing, Freezing, or Blank Screen

If this issue is still occurring, we suggest getting in touch with our Technical Support Team HERE with a Dr. Felix Report. Our Reps are happy to help.

If you have any questions, please feel free to PM one of our moderators. Thank you for your patience.

bfgPanthalassa

 

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by rarguel on Jan 3, 16 7:21 AM
I can not get the full game to show on my screen. The images are too large and cannot see so much of the game. I have had no trouble at all with the tons of other Big Fish games I have.

 

Re:Please post any TECH ISSUES for The Far Kingdoms: Sacred Grove Solitaire here.

[Post New]by celticselkie on Jan 26, 16 9:31 AM
Game is choppy. Will not start. Apparently I can't play this game on my computer. I want a refund.

 
 
 
 
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