Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Immortal Love: Letter From The Past here

[Post New]by Daxadillion on Jan 8, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 01/08/2016 at 9:16:01 AM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Immortal Love: Letter From The Past here

[Post New]by bfgPanthalassa on Jan 8, 16 9:15 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgPanthalassa

 

TECH ISSUES for Immortal Love: Letters From The Past (Hay in camp chapter)

[Post New]by Feiteciera on Jan 31, 16 3:11 PM
Playing on a Mac Laptop with OS X.... there appears to be a glitch in the "In Camp" chapter; during the Hidden Objects game, I cannot move the hay with the pitchfork.... the pitchfork just goes back in place, no hay moved. Can't move on until I complete this mini game.... any patches for this?

 
gamer_girl_09
Guppy
Guppy
113 Posts

Re:Please post any TECH ISSUES for Immortal Love: Letter From The Past here

[Post New]by gamer_girl_09 on Jan 31, 16 3:18 PM
**Posted in the wrong forum. I am playing the CE**

Edited on 01/31/2016 at 3:27:28 PM PST


 

Re:Please post any TECH ISSUES for Immortal Love: Letter From The Past here

[Post New]by Nitaklutz on May 16, 16 5:28 PM
I got to cemetery and got where I placed wreath on statues head and went to take book. The minute I touch book, game shuts down and takes me back to iPad Pro desktop. I've reopened game ten times and takes me right back to same spot when I touch book game turns off.

 
Homerun4
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Immortal Love: Letter From The Past here

[Post New]by Homerun4 on May 31, 16 9:14 PM
Has a fix been found for the problems with the cannon? I am playing on an iPad.

 
kelbek
Jellyfish
Jellyfish
14 Posts

Re:Please post any TECH ISSUES for Immortal Love: Letter From The Past here

[Post New]by kelbek on Jun 14, 16 4:13 PM
Is there a patch for the SV of this game? The hour hand on the clock will not land directly on the numbers, so I can't set the clock properly. The clock in the CE works fine, but I'm not sure that it has enough extra content to warrant the price. I deleted and re-downloaded the SV - same problem. Shame, I would likely have bought the SV in today's sale, as otherwise I like this game.

 
 
 
 
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