BFG Download page

 
weissvonnix
Manatee
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4,177 Posts

BFG Download page

[Post New]by weissvonnix on Nov 23, 09 1:09 PM
Has anyone else problems to get a normal page today?
Since this morning l have still the "script" thing, no graphics nothing.
The only pages that work are forums!

We can´t have soo much outside, that nobody noticed them.

 
Eisteepfirsich
Manatee
Manatee
3,555 Posts

Re:BFG Download page

[Post New]by Eisteepfirsich on Nov 23, 09 1:12 PM
Hi nix,

I haven`t problems today with the website sorry. Maybe try to refresh your browser? Hope that helps.

 
bfgEuphrates
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1,147 Posts

Re:BFG Download page

[Post New]by bfgEuphrates on Nov 23, 09 1:24 PM
Hi weissvonnix,

We haven't been seeing any issues with any of the pages on our site, so it might be an issue with your browser and our website. I'd suggest to update your Adobe Flash Player.

We have a full help page article with links to these updates, just in case you need any help.

Game Requirements

I hope this helps!

bfgEuphrates

** Hey guys, as it turns out, updates to Java won't help get javascript to load (which is what our site uses along with Flash).. so I removed my advice to update Java.

I got a super helpful update and wanted to let you all know. (this post is definitely worthy of a double smiley..)

Edited on 11/24/2009 at 10:38:09 AM PST


 
leacraw
Shark
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12,372 Posts

Re:BFG Download page

[Post New]by leacraw on Nov 23, 09 1:42 PM
I wasn't going to post but I have done all the things suggested and it has not been a rousing success. I have been trying to d/l a large file for 6 hours now and am 62% when it should not have taken more than 3 hours. The forum pages are still very slow to load.

 
kelvy0303
Dogfish
Dogfish
1,805 Posts

Re:BFG Download page

[Post New]by kelvy0303 on Nov 23, 09 1:52 PM
The only problem I'm having now are front page main pic. I have a white box with litlle color box in top left corner. Also when I click on a game, I don't get the pic on the left side and the video won't run. This has been going on for a couple weeks, ever since the first problems I had with just getting the occasional page with list rather than the normal front page.

 
weissvonnix
Manatee
Manatee
4,177 Posts

Re:BFG Download page

[Post New]by weissvonnix on Nov 23, 09 4:05 PM
bfgEuphrates wrote:Hi weissvonnix,

We haven't been seeing any issues with any of the pages on our site, so it might be an issue with your browser and our website. I'd suggest to update both your Adobe Flash and Java software since those are the two that we use on our site.

We have a full help page article with links to these updates, just in case you need any help.

<a href=http://bigfishgames.custhelp.com/app/answers/detail/a_id/255>Game Requirements</a>

I hope this helps!

bfgEuphrates


Sorry, but no!

Yesterday it worked, this morning not.
There is no update available for Flash and Java is at 6 upgrade 17.There is also no update for FF.
l even disabled Adblock, but nope, nothing. l only get the script/style sheet and that´s it for whole BFG except the forums.
Even for Faunasphere..

By contrast BSG works fine and all other sites too.

Edited on 11/23/2009 at 4:07:34 PM PST


 
picman050967
Angelfish
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1,004 Posts

Re:BFG Download page

[Post New]by picman050967 on Nov 23, 09 4:09 PM
The most likely solution is to clear your browser cache. Our site is set to cache pages and images on a daily basis, so if you got a bad file it will stay that way until you clear your cache.
Here are instructions...it is pretty easy and quick.
http://bigfishgames.custhelp.com/app/answers/detail/a_id/377/kw/clear%20cache/r_id/109674

Picman

Edited on 11/24/2009 at 3:02:30 PM PST


 
weissvonnix
Manatee
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4,177 Posts

Re:BFG Download page

[Post New]by weissvonnix on Nov 23, 09 4:09 PM
Gotta go now, it´s 1 am.. done again.

 
bfgEuphrates
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Re:BFG Download page

[Post New]by bfgEuphrates on Nov 23, 09 4:11 PM
Hi weissvonnix,

I'm sorry those suggestions didn't help! Since you've already given those other updates a try, it seems like it's time to get the help from the experts: our Customer Support team. They can help tinker with your settings to get the pages to load properly for you.

Cheers!

bfgEuphrates

 
weissvonnix
Manatee
Manatee
4,177 Posts

Re:BFG Download page

[Post New]by weissvonnix on Nov 23, 09 4:28 PM
picman050967 wrote:The most likely solution is to clear your browser cache. Our site is set to cache pages and images on a daily basis, so if you got a bad file it will stay that way until you clear your cache.
Here are instructions...it is pretty easy and quick.
http://bigfishgames.custhelp.com/app/answers/detail/a_id/377/kw/clear%20cache/r_id/109674

Picman


Thanks Picman!
Seems the bad file is very clingy. My FF cache clears automatically, when l close the broswer + ccleaner will do the rest.
doesn´t work.

You´re right Euphrates, have to ask the CS tomorrow. Seems l´m still a pc idiot.
So thanks for the try and ..

Cheers!

 
kelvy0303
Dogfish
Dogfish
1,805 Posts

Re:BFG Download page

[Post New]by kelvy0303 on Nov 23, 09 4:33 PM
Thanks for the answers but I have no idea how to make that link work. Please don't say copy/paste. I'm afraid some of us have no idea how to clear caches. Will now look in my pc for dummys book.

 
Terri218
Clownfish
Clownfish
778 Posts

Re:BFG Download page

[Post New]by Terri218 on Nov 23, 09 4:39 PM
I found out the hard way last week (after many sessions with Customer Service and losing many of my games and demos) that BFG has its own cache which must be cleared out periodically. You have to contact Customer Service to get the link for this. I don't know why it isn't shown more prominently on the site, it would save a lot of us a lot of problems.

 
weissvonnix
Manatee
Manatee
4,177 Posts

Re:BFG Download page

[Post New]by weissvonnix on Nov 23, 09 4:43 PM
???? l need a link to clear BFG´s cache? Never had to do this before.
What´s that for a weird story?
Or is it a file on my pc?


Arghhh, and all this 2 days before the most important release of the year!!!!!

Edited on 11/23/2009 at 4:44:58 PM PST


 
kelvy0303
Dogfish
Dogfish
1,805 Posts

Re:BFG Download page

[Post New]by kelvy0303 on Nov 23, 09 7:19 PM
Well, cleared my cache. Still no pic. And I had to sign in. I wonder what other goodies are in store. Don't really care about front page pic. But would like to run video of games and see the pic. Maybe I'll contact cs tomorrow.

 
weissvonnix
Manatee
Manatee
4,177 Posts

Re:BFG Download page

[Post New]by weissvonnix on Nov 24, 09 1:16 AM
After sleeping short 5 hours, l came back and all is normal!

Don´t know what happened, but seems it wasn´t me.
So l don´t have to pester the CS, bummer..


Hey Picman, sometimes l think you and your cacheclearing advice are inseparable.
Wonder when it will be time for me to dream of you, standing like the Pope with blessing hands on the balcony and calling : Clear your cache and all will be good! LOL


 
kelvy0303
Dogfish
Dogfish
1,805 Posts

Re:BFG Download page

[Post New]by kelvy0303 on Nov 24, 09 4:34 AM
Too funny weiss.

For some reason I now have the pic on front page and pics of games. Haven't checked videos yet. Could it have something to do with new search feature on front page?

Anyway, whether it was or cache clearing or someone at , all's right with my world now.

 
weissvonnix
Manatee
Manatee
4,177 Posts

Re:BFG Download page

[Post New]by weissvonnix on Nov 24, 09 3:01 PM
kelvy0303 wrote: Too funny weiss.


Thanks kelvy, it´s his favourite tip, like a mantra.
........
kelvy0303 wrote:Anyway, whether it was or cache clearing or someone at , all's right with my world now.


Please don´t pass it on, it will never stop then.


ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
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ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClear .cacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache
ClearyourcacheClearyourcacheClearyourcacheClearyourcacheClearyourcache

... to be continued...

 
bfgCelebes
Moderator
Moderator
2,038 Posts

Re:BFG Download page

[Post New]by bfgCelebes on Nov 24, 09 3:07 PM
Hi folks!

To clarify, since there was some question about this, the link in Picman's post is just to an article which explains how to clear your browser cache and cookies. I've gone ahead and edited it to make it into a clickable link.

As a side note for the future for those that already know how to clear their browser cache and cookies, please remember to restart your browser (close all browser windows) afterward! Sometimes it isn't necessary, but other times you have to restart your browser in order for it to work properly.

~~~bfgCelebes~ ~~~

Edited on 11/24/2009 at 3:08:57 PM PST


 
weissvonnix
Manatee
Manatee
4,177 Posts

Re:BFG Download page

[Post New]by weissvonnix on Nov 24, 09 3:17 PM
Thanks bfgCelebes!

FireFox has the option to clear cache, cookies etc. automatically, if you close the browser. l use that since l have FF. And additional ccleaner will do the rest. Think that wasn´t the problem. And yes, if you clear the browser by your own hand, you have to close FF and start anew!

Sorry, but picmans advice makes me laugh, because l got it every time..

 
kelvy0303
Dogfish
Dogfish
1,805 Posts

Re:BFG Download page

[Post New]by kelvy0303 on Nov 24, 09 5:41 PM
Thanks Celebes, that's probably why I didn't notice a difference til today. Found out how to clear cache by googling it.

 
 
 
 
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