Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Fire here.

[Post New]by Daxadillion on Jan 20, 16 12:35 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 01/20/2016 at 8:39:41 AM PST


 

Re:Please post any TECH ISSUES for Fire here.

[Post New]by streamTree on Jan 20, 16 3:17 AM
cursor does not work properly

 
9otters
Clownfish
Clownfish
860 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by 9otters on Jan 20, 16 3:21 AM
Janette5

The keyboard and mouse are there to say, "Hey try this". The mouse button is used to scroll the exit, map, and replay scene banner up and down. The space bar is used to highlight areas of interest.

Doesn't any of that work on a touch screen? I'm old school and haven't a clue.

 
9otters
Clownfish
Clownfish
860 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by 9otters on Jan 20, 16 3:23 AM
streamTree

Is the problem that its really "slippery"? If so, that can be adjusted in the "Settings" area.

Hope this helps.

 
belamba
Angelfish
Angelfish
1,058 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by belamba on Jan 20, 16 4:15 AM
Had to exit came using force quit (Mac) as couldn't find a way of exiting it. Now, I've tried to play it again and it's gone off the screen and I can't see any of the game?


 
9otters
Clownfish
Clownfish
860 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by 9otters on Jan 20, 16 4:22 AM
belamba...tried to answer your question in the thread you started...

 
pita1234
Guppy
Guppy
147 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by pita1234 on Jan 20, 16 4:23 AM
Get opening scene, but every time I click cursor when it turns blue, it shuts down game. Time to uninstall...Windows XP.

 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by bfgWaimea on Jan 20, 16 9:00 AM
Hi Everyone,

If there's trouble with getting Fire to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

Edited on 01/20/2016 at 9:15:01 AM PST


 

Re:Please post any TECH ISSUES for Fire here.

[Post New]by TateCollins on Jan 20, 16 3:55 PM
I did not even have a cursor. Windows XP

 
haolegirll
Seahorse
Seahorse
25 Posts

What cursor

[Post New]by haolegirll on Jan 21, 16 12:54 PM
I can't get either cursor or keyboard to work. Windows 7. Nada. I have downloaded it, deleted it and redownloaded it. Nada.

Looks like fun. Too bad it doesn't work.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by bfgPanthalassa on Jan 21, 16 3:05 PM
Hi Everyone,

I'm sorry to hear there have been some tech issues coming up in the game. When a technical problem emerges, we suggest taking a look at our help articles. I've included a couple below that can help resolve these sorts of issues:

Game Crashing, Freezing, or Blank Screen

Thank you 9otters for replying with those great tips for the game. As 9otters mentioned, if anyone is finding the cursor movement too fast or slow, it can be adjusted from the 'Settings' menu in the game.

If anyone is still noticing a technical problem, we recommend contacting our Technical Support Team HERE with a Dr. Felix Report. Our Reps are more than happy to help, and have tools to gather data on and report issues.

Thank you for your patience. If you have any questions, please feel free to PM one of our moderators.

bfgPanthalassa

 
TillyQ
Clownfish
Clownfish
526 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by TillyQ on Jan 22, 16 7:59 AM
I couldn't get the game to open. The icon kept bouncing so I had to force quit. Now I'm unable to open the Game Manager. I finally trashed it & will have to download the Game Manager again. I have a Mac.

 
jeene
Seahorse
Seahorse
22 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by jeene on Jan 22, 16 4:03 PM
got to level 8 and now have only music, cursor and arrows to move to next scene but nothing else. no scenery,just blank with my cursor that i can control but have no idea what to do. seems i wasted my money, thought this would be a good game

 
emiboll
Jellyfish
Jellyfish
12 Posts

Re:Please post any TECH ISSUES for Fire here.

[Post New]by emiboll on Jan 23, 16 6:30 AM
i am having the same problem with the cursor turning blue and nothing happening, all I can get to is the opening scene - You know It would be most helpful if the tech replies could be specific to the game we are having problems with, We all know about the tech help page, referring us to that page instead of providing answers is not helpful ! l

 
 
 
 
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