Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by Daxadillion on Feb 3, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using

Edited on 02/03/2016 at 6:35:03 AM PST


 
pita1234
Guppy
Guppy
147 Posts

Re:Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by pita1234 on Feb 3, 16 3:01 AM
Background of scene doesn't show up, so can't see items I'm to retrieve; unplayable. Windows XP.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by bfgBellerophon on Feb 3, 16 6:35 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

Edited on 02/03/2016 at 6:51:13 AM PST


 
nanekochan
Minnow
Minnow
261 Posts

Re:Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by nanekochan on Feb 3, 16 9:33 PM
pita1234 wrote:Background of scene doesn't show up, so can't see items I'm to retrieve; unplayable. Windows XP.


Same thing but didn't start until I got to Level 4. Windows 10,

 
1357wc
Parrotfish
Parrotfish
453 Posts

Re:Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by 1357wc on Feb 4, 16 12:27 AM
Windows XP. Game won't even open. I got and hour glass for at least 5 minutes. Then error message. Couldn't get out of game with Ctl.alt.del., had to restart computer.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by bfgPanthalassa on Feb 4, 16 11:42 AM
Hi Everyone,

I'm sorry to hear people have been experiencing technical problems in the game. It sounds like people have been experiencing issues opening the game, as well as problems with the background not showing up. The following help article has steps that can address these issues:

Game Crashing, Freezing, or Blank Screen

If people are still seeing problems, we recommend reaching out to our Technical Support Team HERE with a Dr. Felix Report. Our Reps have the tools to gather information on and report tech issues, and are more than willing to help.

Thank you for your patience.

bfgPanthalassa

 
GoldenMel
Starfish
Starfish
57 Posts

Re:Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by GoldenMel on Feb 5, 16 1:26 AM
Played 1 level and then background disappeared and I suspect a lot of items as well as Menu icon so had to get out Ctl Alt Del. Windows & Home Basic.

 

Re:Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by coolcostumed on Feb 5, 16 8:34 AM
Not sure if this is a "tech" issue, but in level 21 there is an area in the middle of the screen that is much darker (it looks like looking through shadow - the shape is that of the frame of glasses). you can barely see to get to the gray areas. I have played the entire game through, and most of the other levels are fine. ( 2 other levels have a shadow area on the edge that keeps moving - but does not interfere with the actual playing area) I am using Win 10.

 
georgiarealist
Guppy
Guppy
179 Posts

Re:Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by georgiarealist on Feb 7, 16 11:45 AM
Level 18 has a dark area - looks almost like a curtain flapping - on the left side that's very annoying and distracting. That's as far as I've played so far. I suspect it's one of the levels referred to in the previous comment as having a moving area that doesn't actively interfere with playing the game. However, I assume it's a tech issue as there's no obvious connection between it and the game story.

 
mbmb6868
Squid
Squid
77 Posts

Re:Please post any TECH ISSUES for Elven Legend 2: The Bewitched Tree here.

[Post New]by mbmb6868 on Jul 31, 16 5:47 PM
I am having the same issue with the curtains flapping on the sides of the screen on more than one level. On level 21 the black 'curtain' runs right down the middle of the screen, obscuring some of the level. Makes it difficult, but not impossible, to complete the level. Also, all Yeti's are invisible in my game. Not only during the gameplay levels but during the cut scenes during and after the levels. Not sure how the game got released or why it hasn't been fixed yet as I downloaded the game just this week.

 
 
 
 
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