Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Nonograms: Wolf's Stories here.

[Post New]by Daxadillion on Feb 8, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using

Edited on 02/08/2016 at 6:36:24 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Nonograms: Wolf's Stories here.

[Post New]by bfgBellerophon on Feb 8, 16 6:37 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
GeorgeTSLC
Manatee
Manatee
3,919 Posts

Re: Please post any TECH ISSUES for Nonograms: Wolf's Stories here.

[Post New]by GeorgeTSLC on Feb 11, 16 10:09 PM
As noted in the "WHY under Card & Board Games?" at http://forums.bigfishgames.com/posts/list/677530.page in this forum, as of this date this game is incorrectly labeled "Card & Board" when its proper label is "Puzzle".

Edited on 02/11/2016 at 10:10:06 PM PST


 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Nonograms: Wolf's Stories here.

[Post New]by bfgPanthalassa on Feb 12, 16 4:16 PM
Hi GeorgeTSLC,

I wanted to stop by to address your comment on the genre for this game. Thank you for taking the time to post your feedback for this. The Forum Moderation Team definitely wants to make sure everyone is able to find games in the genres they want. This has been passed along to the appropriate team, and will soon be adjusted on the page for the game on our site. We appreciate your patience.

bfgPanthalassa

 

Re:Please post any TECH ISSUES for Nonograms: Wolf's Stories here.

[Post New]by Sailgirl on May 13, 16 10:38 PM
The game seems to work fine - except that now it seems to time out at each level. I'm around level 43 and I can play for probably about 30 minutes. Then it bounces out and back to the Big Fish screen that lists has the game icon, the "Play Again" button, and the comment "You own this game Play with no time limits". Obviously there is still a limit set somewhere. It's very frustrating because I get very near the end of a puzzle and I get bounced out. Of course when I go back in, I'm starting fresh at that level. I'm running Windows 7.

Update: I've managed to get to about level 45 - now the game is bouncing back to the Bib Fish screen after only a couple of minutes. I've deleted it (trash can on the game list) and re-downloaded and installed for Purchase History. It started me back at level 45, BUT I KEEP GETTING BOUNCED BACK after about 2 minutes.

Edited on 05/26/2016 at 9:51:28 PM PST


 
 
 
 
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