Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by Daxadillion on Feb 22, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using

Edited on 02/22/2016 at 5:32:28 AM PST


 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by bfgWaimea on Feb 22, 16 5:32 AM
Hi Everyone,

If there's trouble with getting Rooms: The Unsolvable Puzzle to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 
Mortic1a
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by Mortic1a on Feb 23, 16 11:38 AM
I cannot get the game to run properly. I get no tutorial at all as mentioned in reviews. The first level loads and I try clicking anywhere on the level (I'm assuming it's point and click as I had no tutorial) and the character just walks to the left of the screen and says i've just hit a wall. I have uninstalled and re-installed and it's the same. I am running Windows 10. Please help.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by bfgPanthalassa on Feb 25, 16 10:56 AM
Hi Mortic1a,

I'm sorry to hear that there's been an issue in the first level of the game. It sounds like you didn't receive a tutorial, and your character keeps moving to the left wall. I suggest taking a look at the help article I've included below. It has troubleshooting steps specifically designed for Windows 10, and can help when a technical issue like this comes up in the game:

Windows 10

If you continue to see this issue in the game, we recommend contacting our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always happy to help and provide further troubleshooting.

Thank you for your patience.

bfgPanthalassa

Edited on 02/25/2016 at 10:56:53 AM PST


 
hobbied1
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by hobbied1 on Feb 29, 16 5:37 AM
love the game! no tutorial that I can find but I've figured out most of it, I think. I'm in the basement of Mansion 1 on level 11. I cannot get the teleport to the blue telephone to work. It works for the red phone but not the blue one which I have to do to get the gold key & finish the level. I'm running Windows 10.

REALLY want to be able to complete this level...maybe there's a patch?

 
hobbied1
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by hobbied1 on Mar 1, 16 2:59 PM
I contacted the developer directly & got a solution to my telephone problem. Also told them about the lack of a tutorial. They were very quick to respond to my problems, so maybe they will do a tutorial.

 

Re:Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by pawestiegirl on Mar 2, 16 5:56 PM
What did the developer tell you? I'm also in the Basement level door #11 and can't get the blue phone to work. I've been trying to play around it, but I really need that blue phone to work

 
9otters
Clownfish
Clownfish
860 Posts

Re:Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by 9otters on Mar 4, 16 6:09 AM
Count me in with those who cannot get the blue phone to work on Mansion 1, Basement Level 11.

I tried...and retried...over and over. Got it to work ONCE...which was good for getting the 3 gear pieces...but have not been able to get it to work again, after that.

Playing on a PC, Windows 7 Home Premium, 64 bit.

 
hobbied1
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by hobbied1 on Mar 5, 16 8:24 PM
there is an area kind of to the left of the phone that will work if you click around. developer told me it was something to do with a bounding box overlapping the phone so clicking directly over it doesn't work. just click all around til you find the spot.

 
Jaguar2357
Lobster
Lobster
87 Posts

Re:Please post any TECH ISSUES for Rooms: The Unsolvable Puzzle here.

[Post New]by Jaguar2357 on Mar 8, 16 11:30 AM
hobbied1 wrote:there is an area kind of to the left of the phone that will work if you click around. developer told me it was something to do with a bounding box overlapping the phone so clicking directly over it doesn't work. just click all around til you find the spot.


thank you, hobbied1, I needed that as the blue phone stopped me also. Windows 7 64 bit

 
 
 
 
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