Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Dragon Scales 2: Beneath a Bloodstained Moon here.

[Post New]by Daxadillion on Feb 24, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using

Edited on 02/24/2016 at 6:10:00 AM PST


 
hagglebag
Seahorse
Seahorse
39 Posts

Re:Please post any TECH ISSUES for Dragon Scales 2: Beneath a Bloodstained Moon here.

[Post New]by hagglebag on Feb 24, 16 2:55 AM
unable to download this app. Keeps telling it's timed out Error Code 2. Running Windows 10.

 
pita1234
Guppy
Guppy
147 Posts

Re:Please post any TECH ISSUES for Dragon Scales 2: Beneath a Bloodstained Moon here.

[Post New]by pita1234 on Feb 24, 16 4:29 AM
Like the original game, I can't even open it. Windows XP.

 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Dragon Scales 2: Beneath a Bloodstained Moon here.

[Post New]by bfgWaimea on Feb 24, 16 6:11 AM
Hi Everyone,

If there's trouble with getting DragonScales 2: Beneath a Bloodstained Moon to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Dragon Scales 2: Beneath a Bloodstained Moon here.

[Post New]by bfgWaimea on Feb 24, 16 6:21 AM
Hi Everyone,

In addition to the help articles listed above, I'm also including the following:

Error Code 2
Windows 10

If the steps in the recommended help articles haven't worked, I definitely recommend that you contact our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always glad to help.

Thanks for your patience,

bfgWaimea

 
vannojo
Lobster
Lobster
91 Posts

Re:Please post any TECH ISSUES for Dragon Scales 2: Beneath a Bloodstained Moon here.

[Post New]by vannojo on Feb 24, 16 3:00 PM
This may not be a tech issue, but the game only covers approximately 50 % of my 27" monitor, even though I've checked off "full screen" in options.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Dragon Scales 2: Beneath a Bloodstained Moon here.

[Post New]by bfgPanthalassa on Feb 24, 16 4:00 PM
Hi vannojo,

I'm sorry to hear the game hasn't been displaying correctly on your computer. I recommend taking a look at the following help article, which can address display issues:

Screen Resolution

If this is still occurring after trying the steps in that help article, we encourage contacting our Technical Support Team with a Dr. Felix Report. Any of our Reps will be more than happy to help.

If you have any questions, please feel free to PM one of our Moderators.

bfgPanthalassa

 
idbeek
Starfish
Starfish
58 Posts

Re:Please post any TECH ISSUES for Dragon Scales 2: Beneath a Bloodstained Moon here.

[Post New]by idbeek on Mar 1, 16 7:20 AM
I've downloaded the game twice and I still can't open it to play. Screen flashes a couple times like it's going to open then it goes to the "play again" screen.

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Dragon Scales 2: Beneath a Bloodstained Moon here.

[Post New]by bfgPanthalassa on Mar 1, 16 4:02 PM
Hi idbeek,

I wanted to stop by to talk about the issue you're seeing with the game. I'm sorry to hear that the game isn't opening. I understand that re-downloading the game hasn't fixed the issue. I recommend reading the following help article, which can help if a game is having a problem opening:

Game Crashing, Freezing, or Blank Screen

If the problem is persisting, we encourage contacting our Technical Support Team HERE with a Dr. Felix Report. Our Reps are always more than happy to help, and have the tools to gather data on and report technical problems.

Thank you for your patience.

bfgPanthalassa

 
 
 
 
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