Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Gardens Inc. 4: Blooming Stars here.

[Post New]by Daxadillion on Feb 28, 16 12:33 AM
A thread for any tech issues you may have. Please also include the operating system you are using

Edited on 02/28/2016 at 5:48:04 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Gardens Inc. 4: Blooming Stars here.

[Post New]by bfgBellerophon on Feb 28, 16 5:48 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
pita1234
Guppy
Guppy
147 Posts

Re:Please post any TECH ISSUES for Gardens Inc. 4: Blooming Stars here.

[Post New]by pita1234 on Feb 29, 16 3:53 AM
Graphics on map page don't show up, but level markers do. Graphics fine for rest of game. Windows XP.

 

Re:Please post any TECH ISSUES for Gardens Inc. 4: Blooming Stars here.

[Post New]by fafakiki on Feb 29, 16 10:39 AM
Is anybody has a problem with the special level in Europe ? My characters stay blocked near the water. Mac os X yosemite

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUES for Gardens Inc. 4: Blooming Stars here.

[Post New]by bfgPanthalassa on Mar 1, 16 12:24 PM
Hi Everyone,

I wanted to stop by to talk about the technical issues people have been seeing.

pita1234, I'm sorry to hear that the graphics on the map page aren't showing up. I suggest taking a look at the following help article, which can address issues with the display in a game:

Screen Resolution

fafakiki, it sounds like your characters are getting stuck near the water in one of the levels. When something in a game is blocked, and it seems like a technical glitch, I recommend reading the following help article and trying the steps it includes:

Game Crashing, Freezing, or Blank Screen

When technical problems are persisting, we encourage reaching out to our Technical Support Team HERE with a Dr. Felix Report. Our Reps are more than happy to help, and have the tools that are needed to gather data on and report problems.

Thank you for your patience. If anyone has any questions, please feel free to PM one of our Moderators.

bfgPanthalassa

 

Re:Please post any TECH ISSUES for Gardens Inc. 4: Blooming Stars here.

[Post New]by rettro96 on Mar 13, 16 11:51 AM
Level: Europe Special 3

My workers get stuck in the water when retrieving trash to the point that they never come back and it is not possible to complete the level. Thanks

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Gardens Inc. 4: Blooming Stars here.

[Post New]by bfgBellerophon on Mar 13, 16 2:22 PM
Hi rettro96,

I'm sorry to hear that there is some trouble with workers being stuck in your game. If you haven't already, please look at the following help article as it contains steps that may help to resolve this issue:

Game Crashing, Freezing, or Blank Screen

If you are still having issues, running the game as an administrator may help:

Run Game as Administrator

You are also welcome to reach out to our Technical Support Team with a Dr. Felix Report. They can definitely further assist to getting the game up and running as it should.

I hope this helps!

bfgBellerophon

 
 
 
 
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