2,450 Posts

Please post any TECH ISSUES for Imperial Island: Birth of an Empire here.

[Post New]by bfgPanthalassa on Mar 5, 16 2:32 PM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'


37 Posts

imperial island games SLOW SLOW SLOW

[Post New]by sealilly on Apr 1, 16 10:18 AM
really tired of trying to play this gamed I have all three they are all acting VERY VERY SLOW cant stand it have uninstalled and reinstalled several times. I want to play these games I paid for but driving me insane with the game slowness!!


Re:Please post any TECH ISSUES for Imperial Island: Birth of an Empire here.

[Post New]by dwelliott on May 18, 16 1:49 PM
PC Version, level 32. Poor level design. Can't complete the level because the treasure boxes are buried in sand and trapped in a space only 3 wide at the top. We've tried everything, can't get them out of the hole. This is a game defect. I feel like I wasted $7.

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