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bought this game, error access violation, filled out form, got auto reply, then a email saying "so sorry you are having problems with bfg casino !!! wait what??? have since sent 4 emails,,asking if they even bother reading emails, been a few weeks,,nothing....guess this is what happens when a company no longer cares about its customers
Edited on 04/27/2016 at 4:28:47 PM PST
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how the heck do you get a refund for a bad game in this site,!!!!started a new tickect,,,,and got the same reply about the stupid casino...[Removed by Moderator]
Edited on 04/27/2016 at 4:29:08 PM PST
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by nicrox on Apr 27, 16 6:17 AM
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I have had the same issues. Sent a ticket sooo many times and just get an automated response. Whenever I respond to that, I just don't hear back from them. Tried over four times now.
It's absolutely shocking and getting incredibly fed up. How on earth do you get an answer???
Edited on 04/27/2016 at 4:29:28 PM PST
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Hi midnyter5555 and nicrox,
I'm sorry to hear about the trouble with contacting Support.
midnyter5555 - From what you've described, it sounds like you might be writing in from a link via Big Fish Casino, which is why you may be receiving general replies regarding Casino.
nicrox - Since you're seeing an access violation error, I recommend trying the steps from this help article:
Access Violation
If either one of you would like additional assistance, we recommend that you contact our Technical Support Team HERE with a Dr. Felix Report.
When contacting Support, you may receive a general reply, as you've experienced. To make sure that our Reps will be able to contact you, please take care to reply directly to any emails you receive from Support, even if it's a general email. If a reply from you is not received, the system will automatically close your ticket. Additionally, we do not recommend writing in multiple times in quick succession regarding the same issue, as this will push you further back in line. To maintain your place in line, just be sure maintain your original email thread, replying to all emails you receive, as explained.
I'm going to go ahead and lock this thread since it's not specific to PuppetShow: The Face of Humanity Collector's Edition. Furthermore, I do want to close with a reminder of the Forum Rules:
Treat others with respect. Harassing, attacking, threatening, provoking, calling unwanted attention to, name-calling, insulting, or bothering other users, moderators, or Big Fish employees on the forums will not be tolerated. Play nice.
Thank you for your understanding,
bfgWaimea 
Edited on 04/27/2016 at 4:29:41 PM PST
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