Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Tangled Up! here.

[Post New]by Daxadillion on Apr 6, 16 3:32 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 04/06/2016 at 6:40:44 AM PST


 
LD3333
Seahorse
Seahorse
31 Posts

Re:Please post any TECH ISSUES for Tangled Up! here.

[Post New]by LD3333 on Apr 6, 16 5:32 AM
There's graphic artifacts on the left and right borders of the game screen.

I have Windows XP with the latest drivers.

 
beckx020
Guppy
Guppy
185 Posts

Re:Please post any TECH ISSUES for Tangled Up! here.

[Post New]by beckx020 on Apr 6, 16 6:07 AM
Can't install it. When the install is just finished, the bfc goes blank and hangs. Windows 7,

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Tangled Up! here.

[Post New]by bfgBellerophon on Apr 6, 16 6:41 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

Edited on 04/06/2016 at 6:42:09 AM PST


 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Tangled Up! here.

[Post New]by bfgBellerophon on Apr 6, 16 6:53 AM
Hi LD3333 and beckx020,

I'm sorry to hear that there is some issue getting this game to play on your computers.

LD3333, it may be helpful to look at the following help article regarding the display issues you are seeing:

Screen Resolution

beckx020, the following help article contains steps that are known to help resolve the issue you are seeing. Please ensure that your video card driver is up to date:

Game Crashing, Freezing, or Blank Screen

If you find that you are still having issues, please reach out to our Technical Support Team with a Dr. Felix Report. The support team has the tools to further assist.

bfgBellerophon

 
 
 
 
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