first chapter is black on all levels why is up

[Post New]by whitedove125636 on Apr 18, 16 8:10 PM
the first chapter is black on all pages why

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:first chapter is black on all levels why is up

[Post New]by bfgBellerophon on Apr 19, 16 1:31 PM
Hi whitedove125636,

I'm sorry to hear that when trying to play the first chapter in this game, display issues are appearing. It may be helpful to look at the steps that are in the following help article as they have been known to help resolve this issue you are experiencing:

Game Crashing, Freezing, or Blank Screen

If you find that you are still having issues, please reach out to our Technical Support Team with a Dr. Felix Report. The support team is always willing to help in any way that they can.

Since this is a technical issue, moving forward we ask that they be placed in the following designated thread:

Please post your TECH ISSUES for Dreampath: The Two Kingdoms Collector's Edition here

Thank you for your understanding as I will go ahead and lock this thread to redirect it to the one above. By posting in the designated thread it helps the Moderation Team identify trends in what players are experiencing to bring to the attention of the appropriate teams.

bfgBellerophon

 
 
 
 
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