Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for From the Sky here.

[Post New]by Daxadillion on May 11, 16 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/11/2016 at 6:14:50 AM PST


 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for From the Sky here.

[Post New]by bfgWaimea on May 11, 16 6:15 AM
Hi Everyone,

If there's trouble with getting From the Sky to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 

Re:Please post any TECH ISSUES for From the Sky here.

[Post New]by Aurora_Griffin on May 12, 16 2:17 PM
I'm on Level 12, I've collected the three green crystals. And now, I can't move forward. Everything I try fails to move the Light Creature to the right, where the arrow indicates. It's like the board ENDS there, even tho' something is visible beyond that. Seriously, ... what the heck???

 
 
 
 
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