Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUSES for Mystery of the Ancients: Mud Water Creek here.

[Post New]by Daxadillion on May 13, 16 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/13/2016 at 6:00:48 AM PST


 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUSES for Mystery of the Ancients: Mud Water Creek here.

[Post New]by bfgWaimea on May 13, 16 6:00 AM
Hi Everyone,

If there's trouble with getting Mystery of the Ancients: Mud Water Creek to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

In some cases, we can provide a known solution for technical issues in the Forums. In addition, some of our tech savvy pond residents may also swim by with good tips and suggestions. However, we're unable to provide the same excellent level of support provided by our Customer Support team. This is because the Forums are not well suited for the type of information-gathering and troubleshooting that's needed in order to correct issues of this nature.

If you're unable to get a game working properly using our Help pages or the tips posted here, please get in touch with our Customer Support team. You can find a link to contact Customer Support on the front page of our Help pages section.

Contacting Customer Support will help us to gather necessary information on what types of systems are being affected by the problem and to share this information with the developer in order to work towards a fix.

When posting in this thread and also when contacting Customer Support, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgWaimea

 
Micha1234
Clownfish
Clownfish
910 Posts

Re:Please post any TECH ISSUSES for Mystery of the Ancients: Mud Water Creek here.

[Post New]by Micha1234 on May 13, 16 6:38 AM
I'm in Old Town and working on the HOS at the bridge. I can not get the head in that scene. I have everything else from the list. It keeps telling me "I can't do anything else here right now", but according to the walk through I should be able to finish it and get the doll. What gives????

Running on Win 7, 64 bit.

I had no problems playing the CE demo and was actually thinking about getting this game......

 

Re:Please post any TECH ISSUSES for Mystery of the Ancients: Mud Water Creek here.

[Post New]by dhatfield on May 13, 16 4:30 PM
I have the CE version and had an issue with no jewelry box available to pick up. I was hoping they would have fixed this in this version. But there is still no jewelry box for me to pick up. Frustrating...

 
bfgPanthalassa
Flounder
Flounder
2,450 Posts

Re:Please post any TECH ISSUSES for Mystery of the Ancients: Mud Water Creek here.

[Post New]by bfgPanthalassa on May 18, 16 11:26 AM
Hi Everyone,

I wanted to stop by to discuss the technical issues being brought up here. I'm sorry to hear that some objects aren't appearing or responding. When a function isn't working correctly, we encourage taking a look at our help articles. I suggest trying the steps included in the following:

Game Crashing, Freezing, or Blank Screen

If either of these issues continue, we recommend contacting our Technical Support Team with a Dr. Felix Report. Our Reps are always happy to help, and can gather information and data on problems in order to report them to the right team. Additionally, I'm going to go ahead and pass along the information here about these items.

Thank you for your patience.

bfgPanthalassa

 
 
 
 
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