Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by Daxadillion on May 26, 16 12:34 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 05/26/2016 at 6:26:43 AM PST


 
nanafraser
Minnow
Minnow
252 Posts

Re:Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by nanafraser on May 26, 16 8:54 AM
Having problems loading games this week. What worked for me after a lot of blood & sweat. I removed game manager from control panel, reinstalled it. works great. BF never helped. Hope this works for you!!!!!!!! Must be a new game manager, that didn't show up!

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by bfgBellerophon on May 26, 16 10:35 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by bfgBellerophon on May 26, 16 10:42 AM
Hi nanafraser,

I'm sorry to hear that you were experiencing issues downloading specific games. I'm glad to hear that after uninstalling and reinstalling your Big Fish Games App, everything is up and running as it should.

Since we don't have the tools to troubleshoot from the Forums, the help articles are always a great resource as they contain steps that have been known to help resolve these type of issues.

With downloading issues, it is highly recommended to look at the following help article:

Problems Downloading or Installation Failed

If the steps in the above help article don't help resolve the issue, contacting our Technical Support Team with a Dr. Felix Report is recommended. The support team has the tools to provide steps that are specific to your computer's configurations.

bfgBellerophon

Edited on 05/26/2016 at 10:43:05 AM PST


 
mjc570
Jellyfish
Jellyfish
19 Posts

Re:Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by mjc570 on May 26, 16 12:23 PM
This is the second game this week that I have been unable to activate due to a runtime 802 error (using a pc with windows 7). I'm not bothering anymore, just have decided to cancel my membership and use the time I used to spend playing games to do other things.

 
bfgBellerophon
Marlin
Marlin
9,130 Posts

Re:Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by bfgBellerophon on May 26, 16 12:55 PM
Hi mjc570,

I'm sorry that you are experiencing a particular error code when trying to play your games. Please refer to the following help article as it is specific to the error code mentioned:

Errors 703, 801, 802, 803, and 810

I'm sorry to hear that you decided to cancel your Big Fish Games Club membership. If you find that you are still seeing this error code appear and you would like to troubleshoot, please reach out to our Technical Support Team with a Dr. Felix Report. The support team is always happy to further assist and provide steps that are specific to the mechanics of your computer.

Thank you for your patience.

bfgBellerophon

 
abarrett
Clownfish
Clownfish
990 Posts

Re:Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by abarrett on May 29, 16 3:20 PM
Running Win 10.
I had met the woman who had no yarn for spinning and found the two pieces for the puzzle. I started to solve the puzzle when the screen went black. I had to Ctrl-Alt-Delete to get out of the screen and got a strange message of a video error, and my computer was restarting itself due to a video error. I have not had this issue before.

Finally got around to trying to play the game again, and played to the end of the demo without any issues.

Edited on 06/04/2016 at 7:45:17 PM PST


 

Re:Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by cthompson20 on May 30, 16 12:03 AM
When game freezes up, do control,alt,delete.Then I get a message about a corrupt file, Get a triangle with an explanation point in bottom screen to check something in my utility file. I'm in the bonus chapter, but also crashed a few times in main game. I just close out game, and it starts to work again. Really strange and can be annoying.

 
lynettewa
Seahorse
Seahorse
21 Posts

Re:Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by lynettewa on Jun 3, 16 5:26 PM
mac error game still running had the same trouble with another game as well have reinstalled sent to felix got no reply did it again still no reply

 
Pocofina
Jellyfish
Jellyfish
18 Posts

Re:Please post any TECH ISSUES for Chimeras: Cursed and Forgotten Collector's Edition here.

[Post New]by Pocofina on Jun 8, 16 2:18 PM
All of sudden a security key is needed - before playing a bought and paid game.
Have played the demo first with no problems.
Anyone with same problem?
How is this solved?

 
 
 
 
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